Product Designer - Chatbot Focus

About the Role

We are seeking a skilled Product Designer specialized in chatbot interfaces to join a dynamic product team based in Ireland, collaborating remotely. The team is dedicated to creating an advanced Web SaaS CRM platform catering to various business sectors and operational requirements. This position suits a designer with a strong product sense who enjoys discovery phases, tackling complex challenges, and converting ambiguous scenarios into scalable, user-friendly experiences. The designer will partner closely with diverse teams to guide product strategy, question assumptions, and develop flexible design solutions beyond single-use cases. This role offers a chance to impact both product planning and execution, contributing valuable design systems across multiple industries and user groups.

Key Responsibilities

• Own the complete product design lifecycle: from discovery and defining problems through ideation, validation, prototyping, and delivering final designs.
• Create scalable UX workflows for a complex Web SaaS CRM platform, including dashboards, admin interfaces, workflow tools, configuration settings, role-specific access, and multi-step user journeys.
• Transform intricate business needs into intuitive, reusable design patterns serving diverse organizations, sectors, and operational contexts.
• Lead user research initiatives, conduct stakeholder interviews, analyze workflows, and carry out usability tests to extract insights and validate design choices.
• Formulate hypotheses, develop interactive prototypes, review product analytics, and refine designs based on qualitative and quantitative inputs.
• Collaborate extensively with product management, business analysis, engineering, QA, and other key stakeholders to align user requirements, business goals, and technical feasibility.
• Expand and maintain the design system by producing scalable components and ensuring consistency across the product ecosystem.
• Provide thorough design documentation and assist with implementation to safeguard design quality, exploring AI-powered design tools and modern prototyping techniques to enhance processes.

Essential Qualifications and Experience

• At least 4 years of experience as a Product or UX Designer, ideally in SaaS, B2B, CRM, enterprise software, or products driven by workflows.
• Demonstrated expertise leading discovery phases, clarifying uncertain problems, producing hypotheses, and influencing product strategy prior to interface design.
• Strong systems-thinking capabilities to design for complex user roles, permissions, workflows, configurations, and scalable business processes.
• Deep experience creating sophisticated interface elements like dashboards, data grids, admin tools, configuration workflows, and operational platforms.
• Sound knowledge of user research methods, usability testing, analytics, and making design decisions grounded in evidence.
• Advanced skills in Figma, interactive prototyping, design systems, and component libraries.
• Understanding of front-end development principles, responsive layouts, implementation limits, and productive cooperation with engineering teams.
• Excellent communication and presentation abilities for explaining design decisions, evaluating trade-offs, and thriving in Agile settings.
• Fluency in Ukrainian and English at a professional level.
• Additional advantages include experience in AI-enhanced design workflows, CRM solutions, enterprise products, low-code platforms, or API-driven architectures.

Benefits and Work Environment

• Flexible remote work setup providing comprehensive onboarding remotely.
• Opportunities for performance-based bonuses on an annual or quarterly basis.
• Access to extensive learning and professional development, comprising internal training, digital libraries, and partner programs.
• Health and life insurance coverage for employees.
• Wellness initiatives including professional psychological support.
• Mobile phone reimbursement.
• The chance to collaborate on impactful and large-scale SaaS products within interdisciplinary teams.

Additional Information

This job listing is managed on behalf of a partner company that handles applications and subsequent steps. The recruitment process includes AI-assisted candidate matching to ensure an objective, efficient review aligned with role requirements. Final hiring decisions and interviews are conducted by the hiring company. Applicants should note data privacy and processing terms governing the hiring procedure, including GDPR compliance and potential AI usage for application screening assistance.