Premier Relationship Manager (Qatari National)

About the Opportunity

Explore impactful career prospects with HSBC, a global leader in international wealth and premier banking. We cater to affluent clients by providing extensive domestic and global banking services along with comprehensive wealth management solutions. Our Premier Banking, in partnership with Global Private Banking, operates across key international markets and booking centers crucial to our clientele. This role is specifically for Qatari nationals aiming to deliver exceptional service within the Premier customer segment.

Role Overview and Responsibilities

• Identify and onboard new Premier customers through networking, referrals, and market presence, conducting external meetings and achieving lead conversion targets within agreed service levels.
• Enhance portfolio value by maintaining regular, structured customer interactions, fostering deeper engagement, and promoting long-term relationship retention through advisory conversations.
• Offer tailored wealth and lending products to address client needs and meet Annual Operating Plan (AOP) targets, including investments, insurance, and lending solutions either directly or via referrals, adhering to delegated authority policies.
• Ensure high standards of Premier service and manage complaint resolution promptly and diplomatically, maintaining records and addressing root causes proactively.
• Maintain precise and updated customer records, facilitating effective utilization of service channels such as Premier Support Centre and digital platforms, while safeguarding service quality.
• Uphold strong compliance, risk management, and control measures including timely completion of KYC/CDD, conformity with financial and regulatory requirements, handling alerts within service standards, and ensuring data security and confidentiality.

Candidate Requirements

• A graduate degree combined with relevant sales and service experience in financial services.
• Proven ability to cultivate relationships with high net worth and affluent clients.
• Experience providing sales and service through multiple channels including phone, email, and in-person meetings.
• Comprehensive knowledge of financial markets and wealth products such as investments and insurance.
• Demonstrated success in devising and implementing sales strategies and achieving set targets.
• Preferably holds professional financial certifications such as CISI or equivalent.
• Understanding of HSBC Group operations and cross-business functions is advantageous.
• Excellent selling and presentation skills focused on wealth, insurance, and investment solutions.
• Strong interpersonal communication skills, adept at influencing and building relationships remotely.
• Fluent proficiency in English is required.

Additional Information

HSBC values an inclusive workplace where diversity is embraced, enabling innovation and sustainable growth. The bank is committed to continuous professional development, flexible working arrangements, and fostering an engaging work environment where all opinions matter. Personal data related to employment applications will be handled in accordance with HSBC's Privacy Statement.

Role is based in Doha, Qatar and open exclusively to Qatari nationals.