PR & Marketing Coordinator

About the Company

Four Seasons is built around its people and a culture that encourages growth, excellence, and genuine care. Across the world, the team creates memorable experiences for guests, residents, and partners by combining luxury standards with heartfelt service. The company places strong emphasis on an exceptional employee experience as the foundation for outstanding guest experiences.

The brand is guided by a simple philosophy: welcome people warmly, treat everyone with respect, and create lasting impressions through real connection.

Location Overview

The property opened in 1928 and has long been a favored destination for celebrities, royalty, and international travelers. Positioned at the corner of Wilshire Boulevard and Rodeo Drive in Beverly Hills, the hotel offers immediate access to luxury shopping, fine dining, and impressive city views.

Role Summary

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is seeking a PR & Marketing Coordinator who is committed to service excellence and eager to support a refined guest experience. This is a full-time, non-exempt hourly role reporting to the Director of Public Relations.

The role requires professionalism, discretion, and the ability to safeguard office confidentiality. Strong proficiency with MS Word, PowerPoint, Excel, and Publisher is required, while experience with Opera is preferred. The successful candidate will be highly detail-oriented, able to manage multiple priorities in a fast-moving environment, and comfortable working collaboratively with others. U.S. work authorization is required.

Responsibilities

• Handle email and phone communication with travel advisors and meeting planners regarding individual bookings and group requests.
• Coordinate internally with Reservations, Front Office, and other departments to address guest preferences and special stay requirements.
• Draft polished correspondence such as letters, contracts, reports, and emails using MS Word, Golden Sales & Catering, and Outlook.
• Manage Golden Sales & Catering records, including traces, booking creation and updates, and routine system upkeep.
• Prepare weekly and monthly reporting on schedule, including forecasts, sales reports, function room occupancy and availability, and account lists.
• Answer and route incoming calls in line with Four Seasons service standards.
• Screen incoming inquiries and direct them to the appropriate team member.
• Support Sales Coordinator and Catering Administrative Assistant duties as needed, including contract turnovers, contract merging, menu printing, and site inspection forms.
• Assist with sales-related projects such as holiday gifts, sales blitzes, and hotel partnership initiatives.
• Communicate with clients by phone and email about inquiries, reservations, and hotel-related requests.
• Use office equipment such as laser printers, multifunction copiers, fax machines, and bindery equipment as needed.
• Occasionally help with front-of-house tasks, including greeting and directing guests.
• Prepare finalized requirements and help with resume preparation for confirmed bookings when required.
• Take on other duties or special projects assigned by hotel management.
• Serve as the main contact for client and hotel requests when the Sales & Catering team is out of the office.

Requirements

• Strong understanding of hotel operations is preferred.
• Previous experience in a hotel environment is preferred.
• Excellent verbal communication, both over the phone and in person.
• College education is preferred.
• Fluent, professional written and spoken communication skills are required.
• Ability to work under pressure, juggle multiple tasks, and contribute as a team player.
• Very strong attention to detail, solid organizational ability, and strategic thinking.
• Capability to type at 50+ words per minute and strong overall computer skills.
• Experience with MS Word, PowerPoint, Excel, and Publisher is required.
• Working knowledge of Opera is strongly preferred.
• Must have U.S. work authorization.

Perks and Benefits

• Opportunity to grow within a connected team and build a career with global potential.
• Access to a comprehensive benefits plan.
• Exposure to varied and challenging work.
• Sense of pride from high-quality work and recognition for excellence.

Additional Information

This position is hourly and non-exempt. The stated pay rate is $32.22 per hour. Four Seasons is an equal opportunity and affirmative action employer, and candidates who are minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Equal employment opportunity notice information is available through the EEOC poster references provided by the employer.