Outsourcing Specialist

Role Overview

We seek a motivated Associate to assist in managing daily functions within Outsourcing and Account Management. This role involves supporting client relationships, coordinating service delivery, facilitating client communications, managing contract documentation, and aiding business development through research.

Key Duties

• Assist senior analysts and executives in overseeing client accounts and outsourcing service execution.
• Handle day-to-day client inquiries, coordinate meetings, and manage timely follow-ups.
• Collaborate with internal teams to ensure prompt and precise outsourcing service delivery.
• Oversee client service issues to ensure they are resolved efficiently.
• Keep detailed records of contracts, client interactions, service delivery, and account operations.
• Prepare reports, presentations, and maintain necessary account documentation.
• Perform market and sector research to uncover new business prospects.
• Track competitors' moves, market trends, and industry news.
• Support business development tasks and lead generation efforts.
• Gather client feedback and monitor satisfaction levels continuously.
• Identify growth opportunities within accounts, including cross-selling and service enhancements.
• Ensure all outsourcing activities comply with company policies, contractual obligations, and relevant regulations.
• Maintain accurate data entry in CRM and internal systems.

Preferred Industry Background

• Outsourcing, Staffing, or Recruitment
• Manpower Services
• IT Services and IT Outsourcing
• Managed Services
• Oil & Gas Sector
• Professional and Human Resources Services

Skills and Competencies

• Expertise in outsourcing operations and account management support
• Excellent client communication and relationship building skills
• Competent in contract documentation and customer service
• Ability to coordinate service delivery effectively and manage CRM systems
• Strong business development and lead generation capabilities
• Proficient in market research, competitor analysis, and sales support
• Familiarity with MS Office tools and reporting techniques
• Effective stakeholder coordination, problem-solving, time management, and multitasking skills
• Organizational aptitude and strong verbal/written communication

Performance Goals

• Achieve client satisfaction rates above 90%
• Respond to at least 95% of client queries within 24 hours
• Support service delivery success rate of 90% or more
• Ensure 100% accuracy in contracts and service documentation
• Contribute to identifying at least one new business opportunity each quarter
• Present accurate, timely research reports with over 95% accuracy
• Maintain 100% compliance with internal policies and legal regulations

Qualifications and Experience

• Bachelor's degree in Business Administration, Human Resources, Marketing, Management, or related fields
• 1 to 2 years of relevant experience in outsourcing, staffing, recruitment, account management, or client services
• Prior experience in Oil & Gas or IT sectors is advantageous
• Preference for candidates from competing outsourcing or staffing firms
• Proficiency with MS Office and CRM applications
• Strong communication skills and ability to prioritize multiple tasks effectively
• Highly attentive to client service and detail-oriented