Optical Assistant

About Specsavers

Specsavers was established 40 years ago by optometrists Doug and Mary Perkins, dedicated to delivering affordable and quality eyecare to communities. Now the world's largest privately owned optical organization, Specsavers operates in 12 countries and employs around 41,000 staff worldwide. The company prioritizes clinical excellence, outstanding customer service, and continuous career advancement in eye and hearing health.

Role Overview

As an Optical Assistant based in Perth, WA, you will support customers in choosing frames and lens options, offer product advice, and ensure their eyecare requirements are fulfilled. Your duties will include managing customer appointments, welcoming and registering visitors, assisting with pre-testing activities alongside the optometry team, addressing customer queries in-store and via phone, processing payments and orders, maintaining accurate customer records, and keeping the store well-presented and stocked. Collaborative teamwork and providing efficient, friendly service aligned with Specsavers’ high standards are key aspects of this position.

Candidate Profile

• Excellent interpersonal and customer service skills to engage and assist diverse customers.
• Commitment to customer satisfaction, capable of professionally handling inquiries, feedback, and concerns.
• Clear and confident communication both in-person and over the phone.
• Genuine interest in optometry and eyecare with eagerness to learn about frames, lenses, and clinical procedures.
• Beneficial: prior experience in retail or healthcare customer service roles.
• Ability to thrive in a dynamic environment, multitask effectively, and attend to detail.
• Basic computer proficiency, comfortable operating point-of-sale and appointment booking software.
• Availability to work weekdays, weekends, and during busy periods as needed.