Operations Support Manager

About Mercury

Mercury stands as Europe's foremost construction solutions provider, specializing in the management and execution of sophisticated engineering and construction projects for top-tier global corporations. The company drives innovations that connect people, communities, and businesses, enabling them to accomplish remarkable achievements. Mercury fosters a culture of innovation, focus, and determination, ensuring consistent delivery of client visions across diverse sectors such as Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, and Fire Protection.

Role Overview and Key Responsibilities

As an Operations Support Manager based in Blanchardstown, Dublin, you will play a pivotal role in supporting Data Centre (DC) Operations leadership teams by managing their schedules, meetings, and communication channels. Your duties will encompass organizing regular monthly, quarterly, and ad hoc DC Ops meetings including preparing agendas, presentations, and detailed minutes, while maintaining effective follow-up through action trackers. You will coordinate off-site meetings by arranging venues and itineraries, and ensure organizational charts for all business units remain current within the system. Additionally, you will oversee DC Ops documentation management, assist with cultural initiatives on projects, and arrange client entertainment events compliant with governance standards.

You will act as a liaison among internal departments—engineering, procurement, design, finance, IT—and external clients to guarantee smooth communication flow between DC Ops Leadership and stakeholders. Organizing senior management meetings and site visits, preparing materials for project reviews, executive meetings, and investment boards, tracking decisions, and ensuring governance protocols are observed will also be key functions.

Driving process improvements by identifying ways to optimize operational workflows and reporting, helping apply project tracking tools such as dashboards and standardized templates will be part of your continuous enhancement responsibilities. You will maintain discretion in handling confidential business and strategic information and provide support for leadership-driven strategic initiatives including expansion and portfolio planning.

The role requires occasional site attendance and providing direct support to DC Ops Leadership for various tasks, ensuring effective, professional communication across all organizational levels.

Essential Qualifications and Skills

• Proven capability in organizing and managing multiple meetings, workshops, and deadlines simultaneously.
• Excellent attention to detail under pressure.
• Clear and professional communication skills spanning from site personnel to executive levels.
• Competence in distilling complex information into concise, understandable summaries.
• Strong proficiency with Excel and data tracking methodologies.
• Familiarity with project dashboards and reporting software.
• Ability to confidently engage with senior leaders, clients, and internal stakeholders.

Additional Information

Mercury is dedicated to promoting equal opportunities in employment and encourages candidates from all backgrounds to apply.