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About Scaling.com
Scaling.com empowers entrepreneurs to achieve extraordinary growth, helping founders multiply their businesses tenfold within three years or less. We collaborate with driven founders ranging from those making $1 million annually to operators managing revenues in the eight to nine figures, implementing a scientifically-backed framework co-developed by Dr. Benjamin Hardy and Blake Erickson. Our culture thrives on integrity and high performance, seeking professionals who value excellent and dependable work behind the scenes.
Role Summary
The Operations Associate serves as the essential operational support for our internal systems. You will be responsible for managing system access, administering CRM software, documenting workflows, and making sure that different teams have the tools and information needed for smooth operations. This role is proactive and involves significant ownership; you will collaborate extensively with marketing, sales, program delivery, and people operations teams.
Key Responsibilities
- Daily administration and support of platforms including Go-High Level, Monday.com, Zapier, BambooHR, Zoom, and Trainual.
- Handling user access management such as onboarding new users, role updates, and offboarding processes.
- Identifying and troubleshooting basic technical issues, escalating when necessary.
- Maintaining CRM data quality through contact organization, maintaining pipeline hygiene, tagging, and workflow management.
- Monitoring data consistency across platforms and proactively addressing irregularities.
- Developing and updating standard operating procedures (SOPs) for workflows and systems.
- Ensuring documentation remains current and aligned with company changes.
- Routing operational inquiries to appropriate teams and tracking resolutions.
- Providing operational and administrative support to multiple departments, including marketing, sales, people operations, and program delivery.
- Offering logistical assistance for internal meetings and group coaching sessions conducted via Zoom.
Qualifications and Experience
- Previous experience providing support for internal teams using CRM or operational platforms, with preference for Go-High Level expertise.
- Proficiency in Google Workspace, Monday.com, Zoom, BambooHR, Zapier, Trainual, or comparable tools.
- Exceptional organizational skills and a strong commitment to thorough documentation.
- Ability to work independently with minimal supervision, managing your workload effectively.
- Excellent communication skills, comfortable with cross-team collaboration in a remote work environment.
- Must be based in the U.S. and authorized to work without requiring sponsorship.
- Preference given to candidates having hands-on experience with large language model platforms such as Anthropic's Claude and OpenAI's GPT technologies.
Additional Information
- There is a strong preference for candidates residing in the Central or Eastern Standard Time zones.
Benefits
- Generous Paid Time Off covering vacation days, sick leave, and company-observed holidays.
- Flexibility to work remotely from anywhere within the U.S. accompanied by the structure and autonomy needed to succeed.