Medicare Center Coordinator

About the Company

CAI is a global service provider with over 9,000 associates worldwide and annual revenue exceeding $1.3 billion. With a legacy spanning over 40 years, CAI combines talent and technology to deliver customized solutions across public and commercial sectors. The privately owned firm focuses on integrity and innovation, notably advancing neurodiversity within enterprises.

Role Overview

We seek an energetic Medicare Center Coordinator to enhance operations at our Mechanicsburg, PA location. This full-time contract role requires dedication to customer service excellence and organizational skills, as well as proficiency with Microsoft Word and Excel. The working hours are Monday through Friday, from 9:00 AM to 5:00 PM, onsite.

Key Responsibilities

• Greet and assist visitors at the Medicare Center, directing them to appropriate services.
• Schedule and manage Medicare sales consultation appointments.
• Maintain a welcoming and professional atmosphere for customers and guests.
• Support customer needs related to sales and support within the center.
• Efficiently create and update customer accounts using CRM software.
• Communicate accurate wait times and available service options to clients.
• Partner with the Medicare Center Manager to oversee daily operations and compile reports.
• Manage inventory including sales materials, refreshments, and supplies.
• Participate in all assigned orientation, training, and shadowing sessions provided by the company.

Required Qualifications

• Ability to thrive in a dynamic, customer-centric environment.
• Exceptional organizational skills with high attention to detail.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Word and Excel.
• Capacity to handle multiple tasks and prioritize effectively.
• Excellent interpersonal and customer service skills.
• Must attend all required paid training sessions.

Preferred Experience

• Previous sales experience is advantageous.
• Background in retail, customer service, or administrative support is beneficial.
• Familiarity with customer relationship management (CRM) tools is preferred.

Physical requirements

• Ability to perform essential job functions in compliance with ADA and other legal standards.
• Role involves mostly sedentary work with occasional movement around the office.
• Repetitive use of computer devices including keyboard, mouse, and monitor.

Additional Information

Should reasonable accommodations be needed during the application or employment selection process, candidates may reach out via the designated contact channels.

Equal Employment Opportunity Statement: CAI maintains a strict policy of non-discrimination and equal opportunity in employment decisions. The company actively supports affirmative action to ensure fairness, prohibits harassment, and forbids retaliation against those exercising their rights under federal, state, or local laws.

Compensation and Benefits

The position offers hourly pay ranging from $15 to $19. Specific salary will depend on factors such as location, experience, and education. Benefits include medical, dental, and vision insurance, access to a 401(k) plan, and eligibility for paid sick leave or other legally mandated paid time off.