Manager Technical Customer Service Beverage Packaging (m/w/d)

Company Overview

Novelis strives to collaboratively create a sustainable future. As the global leader in innovative products and services and the world's largest recycler of aluminum, we partner with customers in the automotive, beverage can, aerospace, and specialty industries to deliver solutions that maximize the benefits of sustainable lightweight aluminum.

Our integrated network includes technologically advanced rolling and recycling plants as well as foundries, spanning 31 plants across 9 countries in North America, South America, Europe, and Asia, employing 13,250 people worldwide. The company is headquartered in Atlanta, USA.

Our clientele comprises some of the biggest global brands like Coca-Cola, Ford, BMW, Jaguar Land Rover, Airbus, Boeing, Nespresso, and Samsung. Novelis leads the industry in sustainability and recycling initiatives.

Position Summary

Join us at our Göttingen site as Manager Technical Customer Service Beverage Packaging, where you will lead a team and coordinate closely with various Novelis locations and customers to resolve processing issues and drive product and service quality.

Responsibilities

• Manage and lead the Customer Technical Service Beverage Packaging department.
• Actively participate in or lead projects involving collaboration between Novelis sites and customers focusing on processing challenges.
• Analyze statistical data from qualification and innovation results derived from customer trials.
• Promptly address technical complaints and special approvals in close coordination with production colleagues.
• Monitor, evaluate, and manage key performance indicators such as customer satisfaction, complaint handling time, and compensation related to quality incidents.
• Gather, assess, and communicate current topics such as market trends and investments within customer organizations.
• Lead and develop both products and personnel in areas including safety, technical expertise, and professional customer engagement.

Qualifications

• Completed higher education degree in materials science, chemistry, physics, or metallurgy/material sciences, or comparable extensive professional experience.
• Over 5 years of experience and strong knowledge within the aluminum industry.
• Strong leadership and communication skills; confident in interacting across various organizational levels.
• Integrity, proactiveness, solution-focused mindset, motivational leadership style with hands-on mentality and assertiveness.
• Fluent in both English and German (conversational level).
• Willingness and availability for frequent travel.

Employee Benefits

• 30 days of vacation to ensure sufficient personal rest and private time.
• Company-subsidized retired pension schemes emphasizing future security.
• Sabbatical options to pursue extended personal goals such as world travel or sabbatical breaks.
• Support for balancing work and life with flexible working hours and hybrid working models including options for remote work.
• Access to attractive shopping discounts via Corporate Benefits and benefits-me platforms.
• Health programs including subsidized fitness memberships, free occupational health care, and participation in company sports groups.
• Opportunity to lease bicycles through the company JobRad program.
• Personalized further education opportunities supporting professional growth.
• Comprehensive safety net comprising 24/7 accident insurance and continued salary payment for up to six months after six weeks of sick leave.

Location and Community Engagement

The Göttingen site is a significant European location producing beverage can materials and surface-treated aluminum for diverse markets, employing around 700 people. It specializes in aluminum strip surface treatment and includes an R&D center focused on surface coating development and simulation of product manufacturing for customers. Additionally, it supplies die-cast bottles, cartridges, and housings for automobile, construction, pharmaceutical, food, and chemical industries.

Novelis is actively committed to the local community, cooperating with schools to enhance mathematics and science education and supporting robotics competitions and workshops.