Manager, SkillsFuture Advice Support (Contract)

Role Overview

The Manager for SkillsFuture Advice Support will be responsible for aiding the planning, coordination, monitoring, and successful execution of SkillsFuture Advice (SFA) initiatives across Community Development Council (CDC) teams. This position focuses on enhancing operational governance, data tracking, reporting, partner management, and supporting content to ensure consistent programme execution, achievement of key performance metrics, and prompt problem escalation.

This position is a one-year temporary contract designed to provide additional capacity for programme operations, reporting, and implementation support during a period of elevated service delivery demands and ongoing improvements.

Main Responsibilities

• Coordinate the management of SkillsFuture Advice workshops and associated initiatives throughout CDC teams.
• Collaborate with internal teams and CDC counterparts to monitor delivery progress, workshop scheduling, attendance, participant conversion, and follow-up tasks.
• Gather and consolidate district-level updates, operational challenges, and risks for review by management.
• Facilitate the rollout of new or refined SFA initiatives such as occupation-specific workshops, focused outreach, and partner-led activities.
• Maintain and update comprehensive programme data including workshop reach, attendance, participant profiles, satisfaction, and conversion metrics.
• Generate regular monthly and quarterly reports for internal management and external stakeholders, including SWDA.
• Analyze operational data to spot trends, identify service gaps, detect areas underperforming, and recommend improvements.
• Ensure accuracy, completeness, and timely submission of relevant data across teams.
• Coordinate with CDC teams, headquarters staff, government agencies, community partners, and training providers to ensure seamless programme delivery.
• Prepare briefing materials, meeting documentation, action follow-ups, and updates for stakeholder interactions.
• Support partner engagement aimed at increasing outreach to target groups such as mid-career professionals, lower-income workers, underserved populations, and community-based groups.
• Assist in the creation and update of SFA workshop content, briefing decks, FAQs, operational guides, and materials used for partner engagement.
• Collaborate with subject matter experts to keep all materials relevant, clear, and aligned with programme goals.
• Support preparation of communication materials for internal information sharing, partner briefings, and management reporting.
• Maintain trackers for project workstreams, deliverables, risks, issues, and follow-up activities.
• Contribute to the documentation of standard operating procedures, workflows, and delivery guidelines.
• Identify and recommend opportunities for process improvement, including streamlining, automation, and enhanced coordination among teams.
• Support headquarters efforts to uphold consistent delivery standards across districts.

Candidate Requirements

• Possess a degree or diploma in any discipline; qualifications in business, social sciences, communications, public policy, education, training, or workforce development are advantageous.
• Have 3 to 5 years of practical experience in programme coordination, operations, stakeholder relations, reporting, or supporting public sector projects.
• Demonstrate strong organizational and follow-up skills capable of managing multiple projects and meeting deadlines.
• Be comfortable handling data analysis, reports, and dashboards, with proficiency in Microsoft Excel and PowerPoint.
• Exhibit strong written and verbal communication abilities to prepare clear reports, updates, and meeting documentation.
• Capable of working collaboratively with diverse stakeholders spanning headquarters, field teams, and external partners.
• Prior exposure to skills training, workforce development, community outreach, or government-funded programmes is considered a plus.

Additional Information

This is a fixed one-year contract position with potential for extension. Candidates lacking all preferred qualifications or experience but willing to learn are encouraged to apply. Only shortlisted applicants will be contacted.