Loss Prevention Shift Leader

Position Overview

The Loss Prevention Shift Leader is responsible for ensuring the security and safety of the property by conducting audits of key control systems, managing electronic key boxes, issuing master keys and communication devices, and performing regular patrols. This role monitors surveillance systems and responds promptly to accidents or emergencies, providing first aid or calling emergency services as necessary. The Shift Leader assists guests and employees during emergencies, handles disturbances, and documents all incidents thoroughly.

Key Duties and Responsibilities

• Perform audits of key control and monitor electronic key boxes to safeguard keys and devices.
• Patrol the premises regularly to maintain security and assist guests with room access.
• Monitor Closed Circuit Television (CCTV) and alarm systems continuously.
• Respond swiftly to incidents including accidents and altercations, providing first aid/CPR or contacting emergency services.
• Manage guest and employee disturbances, call for external help if required, and escort unauthorized individuals off the premises.
• Prepare incident reports detailing all security and loss prevention activities.
• Identify and resolve safety hazards promptly.
• Maintain confidentiality of reports and sensitive information, releasing details only to authorized personnel.
• Assist employees requiring external medical treatment with appropriate documentation.
• Type, proofread, and copy necessary security documentation accurately.
• Support management in training and motivating staff, serve as an exemplary role model, and assign tasks ensuring timely completion.

Work Standards and Additional Responsibilities

• Uphold all company policies and procedures including accident and injury reporting.
• Maintain a professional appearance and attire at all times.
• Protect company assets and preserve confidentiality of proprietary information.
• Deliver courteous and professional guest service by acknowledging guests, anticipating needs, assisting individuals with disabilities, and expressing genuine appreciation.
• Communicate clearly and professionally, both verbally and in writing; handle telephonic communications with appropriate etiquette.
• Build and maintain constructive relationships with colleagues, supporting teamwork and addressing concerns effectively.
• Adhere to quality assurance standards.
• Possess or obtain any additional licensing required by local authorities for the position.

Physical and Work Environment Demands

• Visually review information presented in various formats including small print.
• Inspect tools, equipment, or machinery to identify possible defects.
• Use computers and point-of-sale systems to enter and retrieve work-related data.
• Maintain physical agility by moving at necessary speeds (running, walking, jogging) as the situation demands.
• Stand, sit, or walk for extended periods including full work shifts.
• Lift, carry, push, pull, and position objects up to 50 pounds unassisted, and heavier objects with assistance.
• Demonstrate fine motor skills and hand-eye coordination in handling various sized objects.
• Navigate confined, elevated, or narrow spaces and traverse uneven or slippery surfaces, stairs, and ramps safely.
• Perform a range of physical movements including bending, stooping, twisting, pulling, and reaching above shoulder height or below knees.
• Carry out other reasonable tasks as directed by supervisors.

Preferred Qualifications

• High school diploma or equivalent (G.E.D.) is preferred.
• No prior related work or supervisory experience required.
• No immediate licensing or certification required.

Company Commitment

Marriott International is dedicated to diversity and equal employment opportunity, fostering an inclusive environment that values varied backgrounds, talents, and experiences. The company is committed to nondiscrimination on all legally protected grounds.

JW Marriott, part of Marriott’s luxury brand portfolio, emphasizes employee well-being, professional growth, and a welcoming work environment focused on hospitality excellence and genuine care for associates and guests alike.