Logistics Coordinator (Contingent)

Company Overview

Cryoport Systems partners with the life sciences sector by offering specialized, temperature-controlled supply chain services globally. Their expertise covers biopharmaceuticals, cell and gene therapy, reproductive medicine, and animal health, providing logistics, biostorage, cryopreservation, and consulting solutions that uphold stringent quality and reliability standards.

Job Summary

This contingent Logistics Coordinator role operates remotely across the United States with assigned shift hours from 8 AM to 5 PM PST, including weekends and public holidays. As a member of the Logistics Management team within the Customer Service department, the coordinator reports to Logistics Managers and manages shipment exception alerts, client and carrier communications, and various administrative and project tasks.

Key Responsibilities

• Track and monitor live shipment exceptions using Cryoport’s web portal and email alerts.
• Promptly escalate shipment issues and delays to Logistics Managers.
• Answer and route inbound calls from clients and carriers appropriately.
• Communicate proactively with carriers and clients during shipment progress, employing both written and verbal follow-ups.
• Handle onboarding procedures for new clients and process order entries and approvals.
• Coordinate regularly with internal teams including Operations, Accounting, Management, and Sales.
• Perform administrative duties such as data entry and assist with special projects or tasks as assigned.
• Maintain flexibility to work after hours or weekends when required.

Desired Competencies

• Strong results orientation with meticulous attention to detail and process adherence.
• Ability to reliably meet deadlines and manage logistical problem-solving.
• Excellent verbal and written communication skills.
• Proactive initiative-taking and dedication to client satisfaction.
• Skill in building productive relationships with clients, vendors, and colleagues.
• Commitment to ongoing personal and professional growth.

Qualifications and Experience

• Minimum of a high school diploma or GED.
• Proficiency in Microsoft Office applications, including Outlook.
• Preferably at least two years’ experience in general logistics management combined with customer service responsibilities.

Compensation

This position offers compensation at a rate of $22 per hour.

Additional Information

Cryoport Systems is an Equal Opportunity Employer committed to diversity. The role requires availability for shift work, covering weekends and public holidays, with a remote work arrangement within the U.S.