Lead/Head of Subscription and Loyalty Program

About the Company

Foodpanda operates as part of the Delivery Hero Group, a global local delivery platform active in approximately 65 countries. The company is headquartered in Berlin and is publicly listed on the Frankfurt Stock Exchange as part of the MDAX index.

Role Overview

This leadership position oversees the subscription programs fundamental to growth across the foodpanda and foodora brands in more than ten markets throughout Europe and Asia-Pacific. The role requires strategic planning combined with hands-on involvement to drive subscriber increases, retention, and financial performance.

Key Responsibilities

• Lead the subscription program's overall performance, including subscriber acquisition, retention, GMV penetration, and P&L accountability across markets.
• Manage and guide a high-performing team by prioritizing tasks and fostering effective implementation.
• Design and execute growth strategies tailored to individual markets while ensuring regional alignment.
• Identify, test, and expand impactful growth initiatives based on thorough analysis and experimentation.
• Enhance the subscription offering by applying customer feedback to product and commercial enhancements.
• Collaborate closely with departments such as Product, Pricing, Commercial, Marketing, Quick Commerce, and local teams for comprehensive growth execution.
• Define success metrics, monitor results rigorously, and present insights to senior leadership to drive informed decisions.

Qualifications

• At least 8 years of professional experience in management consulting, strategy, technology sectors, investment banking, or FMCG; relevant experience in subscriptions, loyalty programs, or consumer growth is highly desirable.
• Demonstrated leadership abilities with experience managing teams and influencing cross-functional departments.
• Strong critical thinking and problem-solving skills with a proven ability to address complex and ambiguous business challenges.
• Robust commercial and analytical capabilities, including managing profit and loss, evaluating ROI, and making economic decisions; proficiency in advanced Excel/Google Sheets mandatory and SQL skills advantageous.
• A proactive mindset with a balance of strategic vision and practical execution capabilities.
• Excellent communication skills with an ability to influence senior stakeholders using structured and data-driven arguments.
• Thrives in dynamic, fast-paced, and international environments and is comfortable with ambiguity.

Additional Information

• Opportunity to influence the experiences of millions of customers while collaborating with a diverse and talented global team.
• Work within an innovative tech-driven company that encourages entrepreneurship, ownership, and experimentation from day one.
• Access to numerous employee benefits such as hybrid work-from-home options, food vouchers, corporate discounts, flexible benefits, and other unique perks.
• Engage in a culture that values collaboration, data-driven decision-making, and transparent impact visibility.
• Confront challenging regional business problems and develop products and strategies that deliver significant, scalable impact.