Key Account Manager - Retail

About Caulfeild Apparel Group

With over 140 years of excellence, Caulfeild Apparel Group is a leading force in the Canadian apparel sector, expanding an impressive range of global brands within top Canadian retailers. We are looking for a Retail Key Account Manager to serve as a trusted partner for one of our largest national retail clients, based in Oakville, ON (GTA). This is an on-site, full-time position offering a chance to directly impact and shape a major customer relationship.

Key Responsibilities

• Establish and nurture strong relationships with retail buyers and purchasing teams.
• Ensure consistent delivery of excellent customer service with thorough execution and follow-up.
• Leverage sales, Point-of-Sale (POS), and inventory data to identify market trends, risks, and expansion opportunities.
• Track inventory levels, sell-through metrics, and competitor activities to discover potential growth avenues.
• Prepare and present detailed line reviews, customer presentations, business evaluations, and product samples.
• Collaborate cross-functionally with Merchandising, Operations, and Leadership to align customer requirements with company objectives.
• Conduct retail store visits to assess merchandising quality, pricing strategies, product placements, and competitive positioning.

Requirements

• 4 to 6 years of direct experience managing or supporting significant retail accounts such as Costco, Walmart, or Shoppers Drug Mart.
• Strong analytical aptitude with expert-level skills in Excel and practical experience analyzing POS and inventory data.
• Exceptional communication skills, organized approach, and reliable follow-through.
• Proven experience creating and delivering customer-focused presentations and business reviews.
• Familiarity with retailer reporting platforms like Walmart Retail Link/Luminate or Costco systems is advantageous.
• Background in apparel or consumer goods sectors preferred.
• Comfortable liaising with senior leadership and independently leading meetings with customers as necessary.

Additional Information

This role is for a proactive, commercially savvy professional who enjoys taking ownership, collaborating, and translating data insights into actionable business outcomes. It presents a prime opportunity to grow within a dynamic and expanding Canadian company.

Compensation: Salary range is $80,000 to $90,000 annually, with eligibility for performance-based bonuses. Final salary will reflect the candidate's experience, skills, and qualifications.

Application Process: Submit your resume and cover letter highlighting your qualifications and experience to [email protected]. Caulfeild Apparel Group is committed to diversity, inclusivity, and accessibility in recruitment. Accommodations are available on request. Note that AI tools are used solely for administrative assistance and do not influence hiring decisions.