- অভিজ্ঞতা
- ১+ বছর
- বেতন
- —
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- ৬ ঘন্টা আগে
- কাজের ধরণ
- অফিসে
- যোগ্যতা
- Applicants must be U.S. Persons eligible to access export-controlled information and facilities.
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
যেখানে আপনি কাজ করবেন
কাজের বিবরণ
About Vulcan Elements
Vulcan Elements manufactures rare-earth permanent magnets in the United States, supporting national security and technological advancements for industries such as defense, aerospace, and automotive. The company emphasizes mission focus, technical excellence, and transparency in its operations.
Role Overview
The IT Support Specialist serves as the initial point of contact for technical assistance across office and manufacturing settings. This role is vital in ensuring employees have reliable technology, maintaining system uptime, and supporting the company's digital framework. It combines troubleshooting skills, strong customer service, and proactive security practices in a regulated environment.
Key Responsibilities
- Provide Tier 1 and Tier 2 support for hardware and software issues, including devices like laptops, peripherals, mobile gadgets, and office equipment.
- Manage the IT onboarding and offboarding processes, involving hardware setup, account creation, and user training on IT policies and security standards.
- Assist with setup, configuration, and upkeep of networking hardware, servers, and industrial machinery in the manufacturing context.
- Support enforcement of cybersecurity protocols consistent with NIST 800-171, CMMC, and ITAR/EAR compliance to secure all workstations and devices.
- Keep detailed records of hardware assets, software licenses, and documentation to aid internal troubleshooting and process clarity.
- Collaborate across Engineering, Operations, and Quality departments to back automation and data collection tasks.
- Support Azure AD (Entra ID) including account management, MFA facilitation, and access control for Azure services.
- Administer Microsoft 365 services like licensing, Exchange Online, Teams, and Intune.
- Troubleshoot networking gear from Ubiquiti UniFi such as switches, access points, and gateways.
- Manage SharePoint permissions and document libraries for secure and organized access.
- Maintain on-premises Active Directory including user and group administration, policy enforcement, and organizational unit structure; support hybrid identity with Entra Connect and implement least-privilege access policies.
- Track hardware asset inventory, lifecycle, and allocation across all sites.
Note: Responsibilities may expand or shift based on organizational needs.
Qualifications
- At least one year of professional experience in IT support, help desk, or systems administration, ideally within manufacturing or secure-regulated environments.
- Proficiency with Windows OS, Microsoft 365 administration, and fundamental networking concepts.
- Strong security awareness, including familiarity with cybersecurity frameworks such as NIST and CMMC, and experience complying with ITAR/EAR export controls is strongly preferred.
- A proactive problem-solver capable of independently resolving intricate hardware and software issues.
- Physical capability to lift up to 50 pounds and work safely in manufacturing environments, occasionally involving ladder use or server room access.
- Preferred credential: CompTIA A+ certification.
Additional Information
Applicants must be U.S. Persons due to access requirements for export-controlled information or sites.