ICT Support Analyst - Helpdesk

The opportunity

Beca’s ICT function is central to delivering technology support and solutions across the business. Working with teams around the world, it helps shape and maintain a modern, adaptable technology environment.

This is a full-time helpdesk support opportunity in Auckland for a graduate-level, customer-oriented person who is resilient and eager to support the business. You will report to the Helpdesk Manager in Auckland and focus mainly on resolving user issues by phone. The role is broad and busy, and full training will be provided to the successful candidate.

Key responsibilities

• Provide first- and second-line support for user queries and quickly resolve a range of hardware and software issues across the organisation.
• Take full ownership of issues and work through them to a complete resolution wherever possible.
• Work confidently with Office 365, Windows, Entra ID, Active Directory, Configuration Manager, Intune, security tools, file and folder permissions, and user account administration such as adding or removing users.
• Deliver a consistently high standard of service to both internal and external users.
• Log, prioritise, manage, or escalate incidents and service requests while maintaining strong customer satisfaction.
• Support end users with everyday IT hardware and software needs.

About you

This role supports a broad and varied business, so clear communication and the ability to understand different user needs are essential. You should be comfortable working with a wide audience and adapting your approach to suit different levels of technical knowledge.

Requirements

• Strong written and verbal communication skills, with the ability to explain information clearly and adjust your style for different audiences.
• A strong commitment to excellent customer service.
• Well-developed problem-solving ability.
• Genuine interest in information technology, supported by general IT knowledge gained through study or experience.
• Good organisation and attention to detail.
• Self-motivation, along with strong punctuality, time management, presentation, and administration skills.

What Beca offers

• Access to extensive professional development and training programs to help build your capability.
• Shareholding opportunities.
• A supportive and caring workplace where you can be yourself.
• Flexible working arrangements to help balance personal and family commitments.
• Opportunities to learn from specialists and technical experts across the Asia-Pacific region.
• Wellbeing leave and volunteer leave.
• Enhanced parental leave, offering up to 22 weeks of fully paid leave after the birth or placement of a child, available to all genders.
• Discounted insurance options, including health, life, and income protection.

About Beca

Beca is one of the Asia-Pacific region’s largest independent advisory, design, and engineering consultancies. With more than a century of history, the business has grown from a family-owned company into a highly progressive, client-focused professional services organisation.

The company has over 4,000 employees across 25 offices worldwide and has delivered work in more than 70 countries. Its purpose is to make everyday better by creating value through strong relationships, practical solutions, excellent service, and systems that support innovation. Beca’s vision is captured in the idea of creative people working together to transform the world.

Diversity and inclusion

Beca values an inclusive workplace and welcomes contributions from people of all genders, ethnicities, identities, perspectives, and experiences.

Application

Interested candidates are invited to apply for this opportunity.