- অভিজ্ঞতা
- ২-৫ বছর
- বেতন
- USD 22 – USD 27 / hour
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- ১ ঘন্টা আগে
- কাজের ধরণ
- বাড়ি থেকে কাজ করুন
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
কাজের বিবরণ
About the Role
We are looking for an HR Operations Specialist to enhance HR Shared Services and employee support across North America. This individual will manage coordination, case handling, and administrative tasks related to various HR functions, acting as an essential bridge between regional HR teams, offshore partners, and other stakeholders. The candidate must be highly organized, detail-focused, and capable of juggling multiple priorities in a dynamic setting. Excellence in communication and teamwork is vital for collaborating with teams to promptly address employee and managerial concerns.
Key Responsibilities
- Organize and oversee HR Shared Services activities across North America.
- Administer U.S. I-9 compliance processes and maintain associated documentation.
- Support and track unemployment claim procedures.
- Handle initial assessment and directing of entry-level Employee Relations issues.
- Provide operational and administrative support for HR back-office functions.
- Manage escalations requiring North America-based intervention.
- Collaborate closely with offshore teams to ensure accurate and timely task completion within service standards.
- Monitor work queues, follow up on pending requests, and resolve issues efficiently.
- Assist in reporting, validating data, documenting processes, and general HR operational duties.
- Act as a coordinator among employees, managers, HR groups, vendors, and internal support functions.
Qualifications
- Between 2 and 5 years of experience in HR Operations, HR Administration, HR Shared Services, Employee Services, or related areas.
- Exceptional organizational skills and meticulous attention to detail.
- Strong verbal and written communication capabilities.
- Proven ability to manage several priorities and complete tasks reliably.
- Effective teamwork skills across diverse geographic locations and time zones.
- Technical proficiency with the ability to learn new software systems promptly.
- A customer-centric approach with problem-solving acumen.
Preferred Experience
- Background in HR Shared Services or HR Operations environments is favored.
- Experience with Oracle Cloud HCM platform is desirable.
- Familiarity with ADP Vantage or comparable HRIS and payroll systems.
- Competence in Microsoft Office Suite, Microsoft Teams, and SharePoint.
- Experience using ServiceNow or other ticketing and workflow management software.
- Handling case management, employee queries, or HR service delivery operations is a plus.
Candidate Profile
The position suits HR Coordinators, HR Operations Specialists, HR Shared Services roles, Employee Services professionals, or entry-level HR practitioners who thrive on cross-team collaboration and accurate, timely operational task completion.
Salary & Benefits
The hourly wage for this role ranges from 22 to 27 dollars, depending on experience, skill level, and company equity considerations. Contractor benefits comply with applicable laws, including vacation pay, public holidays, and leaves of absence. The company may leverage AI tools in recruiting processes to aid in application screening and scheduling; however, all hiring decisions involve human judgment.