Housing Coordinator

About Raffles & Fairmont Doha

Raffles Hotels & Resorts is an iconic brand dating back to 1887, renowned for its rich heritage and commitment to culturally immersive, respectful, and meaningful hospitality experiences. Operating within prestigious landmarks worldwide, Raffles offers guests elegance combined with authentic, sophisticated service.

Fairmont Hotels & Resorts comprises a growing global network of 90 properties plus 34 upcoming locations across 30 countries, spanning diverse environments such as the Hawaiian beaches, Canadian national parks, London city center, and UAE deserts. Fairmont captures the essence of grand hospitality with modern style and a warm, energetic atmosphere focused on exceptional guest service.

At the Katara Towers in Doha, Raffles and Fairmont merge their strengths to deliver luxury hospitality noted for its timeless elegance and welcoming charm, creating unique and memorable stays for discerning travelers.

Position Overview

The Housing Coordinator plays a vital role in managing employees' accommodation logistics daily. This includes handling room assignments, inspections, maintenance coordination, and detailed administrative documentation, all while ensuring compliance with company policies, as well as local health and safety standards. The role supports and collaborates extensively with employees and internal teams to maintain an organized and safe housing environment.

Key Responsibilities

• Manage the allocation and reassignment of employee rooms, including check-ins, transfers, and check-outs.
• Keep up-to-date and accurate records of housing occupancy, inventory, and related documentation.
• Regularly inspect accommodation facilities to verify cleanliness, safety, and adherence to company guidelines.
• Liaise with Engineering and Housekeeping to handle maintenance requests promptly and efficiently.
• Track supplies, furniture, equipment, and assets within employee housing.
• Ensure all housing complies with applicable health, safety, and hygiene regulations.
• Respond promptly and professionally to employee accommodation issues and concerns.
• Assist in planning and optimizing room usage and housing capacity.
• Compile monthly housing statistics and reports for management review.
• Support new employee onboarding by arranging their housing needs.

Required Qualifications and Skills

• A diploma or bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience in hospitality, housing administration, or accommodation management.
• Strong skills in organization and administration.
• Proficiency in Microsoft Office tools, notably Excel and Outlook.
• Excellent verbal and written communication coupled with strong interpersonal skills.
• Ability to handle confidential matters and juggle multiple priorities efficiently.
• Familiarity with health, safety, and hygiene standards is beneficial.
• Dedication to uphold the luxury brand promise of Raffles & Fairmont in all job functions and interactions.
• Commitment to fostering an inclusive workplace where everyone feels valued and supported.
• Encourage a work environment where coworkers are empowered, appreciated, and encouraged.