Housekeeping Assistant Manager

About the Role

Minor Hotels, a global hotel owner and operator with a portfolio spanning over 530 properties worldwide, is hiring a Housekeeping Assistant Manager at the Souq Waqif Boutique Hotel By Tivoli in Doha, Qatar. This role supports the Housekeeping Manager in managing the housekeeping department's day-to-day activities to ensure a clean, orderly, and welcoming environment throughout guest rooms, public spaces, and back-of-house areas.

Key Responsibilities

• Assist in organizing and coordinating daily housekeeping tasks efficiently.
• Oversee and inspire the housekeeping team, including room attendants, public area attendants, and linen room staff.
• Perform regular inspections of guest rooms, public spaces, and employee areas to ensure cleanliness and maintenance standards.
• Maintain adherence to housekeeping protocols and service quality benchmarks consistently.
• Manage supplies by tracking inventory and placing orders for cleaning materials, linens, and guest amenities.
• Help plan workforce schedules, monitor attendance, and participate in performance evaluations.
• Facilitate onboarding and ongoing training sessions for housekeeping personnel.
• Address guest complaints and special requests promptly and courteously.
• Support compliance with health, safety, and sanitation policies.
• Coordinate with other departments such as Front Office and Maintenance to guarantee excellent guest service delivery.

Qualifications

• High school diploma or equivalent educational qualification.
• Minimum of 2 years experience in housekeeping operations, including at least 1 year in a supervisory or assistant managerial capacity.
• Proven leadership capabilities and strong interpersonal communication skills.
• Excellent abilities in organizing tasks and managing time efficiently.
• Familiarity with housekeeping software and hotel management systems such as Opera or HotSOS is advantageous.
• Capacity to multitask effectively and perform under pressure.