Google Ads Executive

About the Company

Teleperformance is a worldwide digital business services provider known for offering advanced digital solutions that help top global brands optimize their operations effectively and sustainably.

Job Summary

Teleperformance is recruiting Customer Support Specialists with practical expertise in Google Ads to join their team located in downtown Gurugram. This role requires handling multiple customer support channels including voice, chat, and email, with a focus on delivering professional assistance related to Google Ads.

Key Responsibilities

• Deliver customer support across Voice, Chat, and Email platforms.
• Address queries concerning Google Ads topics such as campaign setup, billing inquiries, ad disapprovals, policy adherence, and conversion tracking.
• Analyze customer issues to provide effective first-contact resolutions.
• Examine past case data to identify root causes and recommend solutions.
• Employ AI-enabled tools to enhance customer experience and improve operational efficiency.
• Diligently document cases, conduct follow-ups, and comply with defined processes.
• Ensure customer satisfaction by offering timely and professional support.

Eligibility Criteria

• Graduated in any academic discipline.
• A minimum of 1 to 3 years of experience in Customer Service or BPO sectors.
• Essential hands-on experience specifically with Google Ads.
• Experience working in a blended process environment encompassing voice, chat, and email support.
• Proficient English communication skills at B2 level or higher.
• Minimum assessment score requirement of 65.

Preferred Skills

• Solid analytical and problem-solving capabilities.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously and familiarize oneself with various CRM applications.
• Knowledge of Google Analytics and Google Merchant Center is advantageous.
• Customer-oriented mindset with keen attention to detail.

Working Conditions and Benefits

• CTC up to INR 520,000 per annum.
• Five working days per week.
• Shift involves 24/7 rotational night shifts.
• Opportunities for career progression within a professional working environment.
• Expected joining in the first week of August.