General Manager

About the Company

Zara is a global fashion brand with stores in major cities worldwide and an online presence. We focus on customer-centricity, constantly adapting to evolving needs. Our core values include teamwork, passion, curiosity, diversity, sustainability, creativity, and humility. We seek individuals who resonate with this culture.

Role Purpose

As the General Manager and store leader, you will drive the team to meet store goals by complying with company management standards and delivering an excellent customer experience. You will maintain a comprehensive view of the business, bridging product, operations, and people. You will inspire your team with strong knowledge of fashion and merchandise, along with robust organizational, planning, and analytical abilities to interpret data from various store areas and implement continuous improvements. Adaptability and innovation in leading change are vital.

Key Responsibilities

• Product: Oversee all store sections to hit sales targets through strategic product display management. Conduct thorough product analysis, identifying gaps, market competition, and trends to inform effective actions that optimize results. Perform commercial analysis using retail data and product reports, maintaining constant communication and feedback with both central and country sales teams to ensure seamless information flow across departments.
• Process: Manage warehouse stock and merchandise flow under guidelines from the Commercial Manager. Organize and plan people and processes to meet company standards and maximize productivity. Ensure proper operation and maintenance of store technology to guarantee a seamless shopping experience. Monitor omnichannel processes to ensure compliance and oversee the implementation of new projects and operational upgrades. Take responsibility for minimizing shrinkage through coordinated action plans.
• Customer: Lead the delivery of exceptional customer service standards within the store and ensure timely resolution of any incidents.
• People: Supervise all store managers, supporting their professional growth and development. Manage labor budgets aligned with store needs and oversee the preparation of employee schedules to match sales and operational demands. Oversee all training programs including onboarding, mandatory training via the Tra!n platform, and job-specific coaching. Develop succession plans by identifying and mentoring potential leaders. Provide constructive feedback and recognition to aid the growth of store managers. Ensure strict adherence to occupational risk prevention, health, and safety regulations.

Compensation and Benefits

The annual salary range for this position is $80,000 to $105,000 plus a discretionary annual bonus. Compensation will be determined based on individual skills, experience, and applicable laws. Additional benefits include a 25% employee discount on all brand merchandise, a comprehensive benefits package featuring various discounts, internal promotion opportunities, e-learning and training programs, and chances to participate in social projects aimed at societal betterment.

Equal Opportunity Employer

Zara USA, Inc. is committed to equal employment opportunities for all qualified candidates without discrimination based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, disability, age, citizenship status, veteran status, or other protected categories as per federal, state, or local laws.