- অভিজ্ঞতা
- যেকোনো
- বেতন
- —
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- ২ ঘন্টা আগে
- কাজের ধরণ
- অফিসে
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
যেখানে আপনি কাজ করবেন
কাজের বিবরণ
About the Role
At Hilton, delivering exceptional hospitality every day is our mission. As a Front Office Manager in our Taupo hotel, you will ensure that all guests receive exemplary service by managing daily front office operations and leading the guest services team. Your role will involve overseeing the check-in and check-out processes, promptly addressing guest concerns, and inspiring your team to uphold the highest standards of hospitality to make each guest stay memorable.
Key Responsibilities
- Manage and supervise daily front office activities including guest registration, room inventory control, and ensuring compliance with hotel policies.
- Track guest satisfaction metrics, address service challenges, and guide improvement initiatives to enhance the overall guest experience.
- Support revenue growth by promoting hotel services and implementing upselling techniques to increase room occupancy.
- Conduct regular training and updates for the front office team to keep them informed about hotel offerings and local attractions.
- Greet and assist guests, respond to inquiries, and resolve issues quickly to maintain exceptional service standards.
- Ensure VIP guests receive a premium and seamless check-in and check-out experience by reviewing their reservations thoroughly.
- Provide leadership and coaching to front office staff, monitor team performance, and foster a positive and productive work environment.
Qualifications
- Demonstrated experience in front office or guest service management within the hospitality sector.
- Strong leadership abilities with a talent for motivating and developing team members.
- Excellent communication and interpersonal skills centered on guest satisfaction.
- Proven problem-solving skills and meticulous attention to detail, capable of thriving in high-pressure settings.
- Familiarity with hotel property management systems (PMS) and front office technologies.
- Fluency in English; knowledge of additional languages is advantageous.
- Flexibility to work varied shifts including nights, weekends, and public holidays.
Company Overview
Hilton is proud to be a global leader in hospitality, having welcomed over 3 billion guests worldwide. We are committed to creating an outstanding workplace culture, continuously earning recognition on the World's Best Workplaces lists by Great Place to Work and Fortune. Joining Hilton means becoming part of a team dedicated to comfort, exceptional service, and setting new standards in travel.
Additional Information
Our culture is built on core values that include integrity, leadership, teamwork, accountability, and a strong sense of urgency to make a lasting positive impact. If you are passionate about hospitality and ready to lead a team that delivers excellence every day, this is the place for you.