F&B Service Expert

Overview

This role as an F&B Service Expert goes beyond merely serving food and drinks. It involves crafting memorable, distinctive guest experiences by proactively delivering comprehensive hospitality services. Whether setting tables, liaising with the kitchen, interacting and serving guests, or maintaining cleanliness in work and storage areas, the service expert integrates every task into the overall guest experience.

Key Responsibilities

Success in this role includes ensuring a safe work environment, adhering to company guidelines and procedures, maintaining quality standards, and presenting a professional appearance and communication style. The job demands physical stamina: standing, sitting, walking for long periods, navigating uneven or slippery surfaces, lifting and moving items under 50 pounds without assistance, reaching overhead, bending, twisting, stretching, and crouching. Completeness and correctness in all assigned tasks, including reasonable additional duties, are essential for guest satisfaction and hotel operations.

Desired Qualifications

• Education: High school diploma or equivalent (such as GED).
• Experience: Less than one year of relevant work experience.
• Supervisory Experience: Not required.
• Licenses/Certifications: None required.

Diversity and Inclusion

Marriott International is dedicated to equal employment opportunities, welcoming all individuals and removing barriers to employment. The company actively fosters an environment that appreciates and celebrates diverse backgrounds. Marriott commits to non-discrimination based on disability, veteran status, or any legally protected characteristics.

About JW Marriott

JW Marriott, part of Marriott International's luxury brand portfolio, comprises over 100 prestigious hotels worldwide. The brand prioritizes employee well-being, believing that happy employees lead to satisfied guests. JW Marriott values confidence, innovation, authenticity, and intuition, continuing the legacy of the company founder. Employees benefit from an unparalleled work environment that fosters community, camaraderie, training, development, recognition, and passion in a luxury setting focused on holistic well-being. Exceptional guest service begins with caring for employees—the hallmark of The JW Treatment™.