Executive Assistant

About Credit Acceptance

Credit Acceptance is recognized both locally and nationally for its outstanding workplace culture. Driven by a committed team, the company has become a leading provider of financing for new and used vehicles nationwide. Supported by a robust product line, exceptional personnel, and solid financial health, Credit Acceptance fosters a culture emphasizing teamwork, success, and professionalism.

Role Overview

The Executive Assistant (EA) serves as a strategic, high-impact partner to C-level executives, providing confidential support designed to maximize their effectiveness. This individual acts as a trusted liaison, managing complex priorities, anticipating executive needs, exercising strong judgment, and representing the executive office in internal and external interactions. The role requires autonomy, discretion, and the capacity to make decisions on behalf of the executive team.

Work Arrangement

This role is primarily work-from-home with occasional planned travel to the Southfield, Michigan office. Team members may elect to work onsite at this location.

Key Responsibilities

• Partner with Executive Leadership Team members, including SVPs and VPs, to provide comprehensive administrative support aligned with business goals.
• Act as an intermediary between C-level executives, senior leaders, Board members, and external partners.
• Proactively organize executives’ time, information, and resources to support organizational priorities.
• Develop executive briefing documents, presentations, decision memos, and manage follow-up actions.
• Identify potential risks and issues, offering solutions and recommendations to assist executive decision-making.
• Manage a demanding and complex calendar independently, balancing priorities with tact and business insight.
• Draft and refine executive communications, correspondence, and talking points.
• Screen incoming communications, addressing or escalating them based on urgency and strategic relevance.
• Coordinate executive workflows, meetings, leadership events, and organizational commitments seamlessly.
• Handle confidential organizational, personnel, and financial information with the highest discretion.
• Investigate and resolve sensitive issues, providing professional recommendations and responses.
• Plan and execute executive meetings, Board sessions, strategy reviews, and leadership retreats, including agenda and documentation management.
• Arrange complex domestic and international travel plans aligned with executive preferences.
• Lead and support cross-departmental projects, monitoring progress against milestones, KPIs, and priorities.
• Continuously enhance executive office processes, improving efficiency and best practices.
• Provide mentorship to other administrative staff as appropriate.
• Exercise decision-making authority to prioritize executive workloads, manage communication flows, and address operational matters within defined limits.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience acceptable.
• At least 7 years of experience supporting executives, including a minimum of 3 years supporting VP-level or higher.
• Proven ability to thrive in fast-paced, high-growth, or complex matrixed organizational environments.
• Exceptional judgment, discretion, and a commitment to confidentiality.
• Strong business acumen and understanding of organizational priorities.
• Excellent verbal and written communication skills.
• Adept at managing multiple projects, adapting quickly, and working independently.
• Proficiency in Microsoft 365 suite, including Teams, PowerPoint, Excel, and Outlook.
• Ability to cultivate strong relationships across organizational levels and navigate ambiguity effectively.

Compensation and Benefits

Salary ranges from $93,487 to $109,068 annually, plus an additional yearly bonus. The benefits package is comprehensive, featuring 401(K) match, adoption assistance, parental leave, tuition reimbursement, and full medical, dental, and vision coverage, alongside several unique benefits that contribute to a positive workplace environment.

Additional Information

This position is not open to candidates requiring current or future work sponsorship (e.g., H-1B, H-4, F-1 OPT). Applicants must have degrees from accredited institutions or equivalent experience.

Company Values and Expectations

• Positivity through resilience and solution-oriented mindset.
• Respect via collaboration and active listening.
• Insightfulness through continuous learning, innovation, and sound decision-making.
• Directness by communicating effectively and courageously.
• Earnestness by being accountable, open to feedback, and skilled at planning and prioritizing.
• Compliance with company policies, processes, and legal standards.
• Attendance in line with departmental requirements.

Equal Opportunity Employment

The company fosters an inclusive and safe work environment and is an Equal Opportunity Employer. Employment consideration is offered regardless of age, race, color, religion, gender, sexual orientation, veteran status, disability, or any legally protected characteristic.