Enterprise Business Development Representative

About Fin

Fin is a pioneering AI Customer Agent company dedicated to enhancing business customer experiences with our advanced AI agent, the highest-performing on the market. Our technology offers seamless, comprehensive customer support through all channels—from service, sales, to ecommerce—powered by proprietary AI models with minimal integration required. Founded in 2011, Fin serves nearly 30,000 global businesses and stands as one of the largest private software companies, driven by values of innovation, speed, and delivering exceptional customer value.

Role Overview

The Enterprise Business Development Representative will be instrumental in expanding Fin's reach across the EMEA region by generating strategic sales pipeline within large enterprise organizations. Based at our Dublin headquarters, this role involves engaging senior stakeholders at significant companies to illustrate how Fin's solutions can enhance their customer experience.

Key Responsibilities

• Manage and prioritize engagement with a portfolio of enterprise accounts (companies with 2000+ employees) across UKI, DACH, Nordics, and Benelux in collaboration with Enterprise Account Executives.
• Drive business development through targeted multi-channel outreach including phone, email, LinkedIn, and events, connecting with multiple stakeholders within each account.
• Engage with senior executives (VP level and above) using personalized, insightful messaging aligned with their specific business and industry challenges.
• Implement account-based prospecting strategies by mapping decision-makers and understanding buying groups before outreach.
• Deliver an outstanding experience to prospective enterprise customers throughout the outbound engagement process.
• Maintain in-depth knowledge of Fin’s products, relevant enterprise use cases, and competitive positioning.
• Collaborate closely with Account Executives on account strategies, territory planning, and pipeline reviews.
• Contribute to team growth by mentoring and supporting junior BDRs.

Qualifications and Skills

• Minimum two years of customer-facing experience in business development or sales development roles, preferably within enterprise or commercial SaaS environments.
• Strong ambition to progress into senior sales roles such as Account Executive.
• Expertise in account-based outreach with capability in comprehensive research, stakeholder mapping, and multi-threaded engagement strategies.
• Comfort and confidence in engaging with senior executives across complex organizations.
• Excellent organizational skills to handle large account lists while maintaining focus on pipeline-generating activities and CRM discipline.
• Good understanding of the enterprise SaaS market, relevant verticals, and the AI customer experience sector, with proactive industry awareness.
• Ability to craft concise, compelling messages tailored to executive audiences and adapt communication styles across various channels and personas.
• A growth mindset with the drive to improve continuously through feedback, paired with a resilient and results-driven attitude toward achieving goals and fostering team success.
• Bonus: Proficiency in a second European language (German, French, Dutch), Bachelor’s degree preferred, and familiarity with Salesforce, Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator.

Benefits and Perks

• Competitive salary and equity participation in a rapidly growing startup.
• Daily catered lunch, snacks, and fully stocked kitchen at the office.
• Regular compensation reviews rewarding strong performance.
• Access to advanced AI tools including Claude Code with encouragement to experiment and innovate.
• Company pension scheme with up to 4% match.
• Comprehensive health and dental insurance covering employees and dependents, plus life assurance.
• Flexible paid time off policy.
• Paid maternity leave and six weeks paternity leave for fathers.
• Cycle-to-Work Scheme with secure bike parking.
• Standard provision of MacBooks with options for Windows where needed.

Company Policies and Culture

Fin operates a hybrid work environment, expecting employees to work onsite at least three days per week to encourage collaboration and company culture while allowing flexibility. The company promotes an inclusive, open culture focused on delivering excellent work, fostering a harmonious workplace free from divisive social or political discourse in official communications. Fin commits to equal employment opportunity and strictly prohibits discrimination based on any protected characteristic under applicable laws.