Employment Services Associate (APPD)

About Lambton College

Lambton College is situated on the ancestral lands of the Ojibwe, Potawatomi, and Odawa Nations and is recognized as the second-oldest institution in Ontario's publicly assisted college system, with nearly 60 years of service. The college is focused on delivering outstanding educational and research experiences to prepare students for success in a world abundant with opportunities. It fosters a collaborative, supportive, and professional environment for its staff while establishing meaningful partnerships locally and globally to enhance the impact on students and communities. The institution follows a strategic plan titled ALL IN: The 2025-2029 Lambton College Strategic Plan, which outlines its future direction, referred to internally as the Lambton Way.

Position Overview

This is a temporary full-time support staff role, replacing a bargaining unit employee, working 35 hours per week at an hourly wage of $34.60. The appointment begins promptly and continues until June 8, 2027.

Primary Responsibilities

• Evaluate clients to determine eligibility and suitability for either assisted/case-managed or unassisted services.
• For clients suited for unassisted services, provide detailed information on local training, employment prospects, community supports, occupational and training prerequisites, and resources supporting independent job searches, career clarification, and informed decision-making related to education, training, and employment.
• Deliver daily customer service support to clients within the resource centre.
• Refer clients needing assisted services to an employment consultant for ongoing case management and service coordination.
• Engage with local employers, advertise job openings on internal and external platforms, and assess applicants' eligibility and suitability for services.
• Market and promote programs by distributing promotional materials to community partners and employers and by participating in college and departmental events.
• Manage client tracking and data collection, including appointment bookings, client retention, job postings, and computer lab services.
• Conduct retention outreach and follow-up through email, text messages, and phone calls.
• Perform administrative functions such as scheduling, service promotion, follow-up calls, data tracking, and job postings.

Qualifications

• Possession of a two-year diploma in Office Administration or Business; alternatively, other two-year diplomas may be considered if accompanied by strong computer skills.
• At least two years of experience in customer service or advisory roles, preferably within a resource room environment.
• Excellent time management, customer service, computer, and communication abilities.

Commitment to Inclusion and Accessibility

Lambton College is dedicated to an inclusive and barrier-free selection process and accommodates applicants' needs confidentially at all stages. The institution values diversity and strongly encourages applications from women, Indigenous peoples, racialized individuals, persons with disabilities, and those identifying as 2SLGBTQ+ to contribute to its inclusive culture. Employment equity practices are employed to consider candidates holistically, encouraging applicants even if the role appears challenging.

Employee Benefits

The college offers competitive wage and benefits packages for both unionized and non-unionized staff. Employees benefit from a vibrant and supportive work culture with numerous opportunities for personal and professional development, including wellness initiatives. A defined benefit pension plan through the CAAT Pension Plan offers lifetime retirement income, survivor benefits, early retirement options, and financial security without the burden of investment decisions.