Ecommerce Specialist

About The Role

The Oodie, a leading Australian comfort-focused eCommerce brand, is on a mission to spread warmth and happiness worldwide. We are searching for a highly organized eCommerce Specialist who is an expert in Shopify (Shopify Plus knowledge a plus) to manage our online platforms seamlessly and bring campaigns to life efficiently.

Key Responsibilities

• Oversee and maintain the Shopify experience ensuring flawless site performance during daily activity and major campaigns.
• Build and launch new products, collections, promotions, bundles, discounts, and Gift With Purchase offers.
• Update homepages and important landing pages regularly.
• Support the rollout of regional websites as our global presence expands.
• Collaborate with developers for briefings, quality assurance, and resolving bugs or improvements.
• Watch site performance and seek opportunities to enhance customer experience.
• Ensure all website updates are precise, polished, and customer-ready.
• Manage full lifecycle execution of eCommerce campaigns including timeline creation, stakeholder coordination, problem anticipation, and quality assurance to ensure timely delivery.
• Work closely with Operations and Merchandising teams to guarantee timely and efficient product launches, presale activations, and merchandising updates.
• Proactively seek ways to improve site navigation, merchandising, conversion processes, and overall customer experience.

What Success Looks Like

• Campaigns and launches are executed on time with minimal errors.
• Websites remain accurate, up to date, and perform at a high standard.
• Effective cross-sell and upsell strategies boost average order value and units per transaction.
• Website issues are promptly identified and resolved efficiently.
• Projects are well-organized, with clear communication to stakeholders.
• The wider eCommerce team trusts your execution capabilities.

Candidate Profile

• Extensive experience with Shopify, including managing products, themes, promotions, and apps.
• Proven track record of handling multiple projects and campaign schedules simultaneously.
• Exceptional organizational skills coupled with meticulous attention to detail.
• Ability to balance competing priorities and meet tight deadlines confidently.
• A proactive approach without needing constant direction.
• Strong communication skills capable of effective cross-team collaboration.
• Passion for crafting superior online customer experiences.

Work Environment & Culture

• Engagement opportunities like the "Davie's Dreamball" rewarding team milestones with cash prizes.
• Employee discounts to enjoy Oodie products year-round.
• A collaborative office atmosphere promoting face-to-face teamwork.
• Continuous learning and development programs with growth opportunities.
• Core company values emphasizing ownership, customer satisfaction, respect, and teamwork.
• A supportive, close-knit team celebrating successes together.