Designer

About the Role

At Crate and Barrel, Designers are deeply passionate about assisting customers in exploring the latest trends in home design. They foster meaningful and enduring relationships by leveraging their expertise to guide customers through furnishing solutions, whether for an entire residence or a single accent piece. Proficient in diverse design styles ranging from classic to contemporary, Designers incorporate digital technologies and tools during both in-store and in-home consultations to realize customer visions.

Key Duties and Responsibilities

• Boost sales and customer engagement by delivering immersive and enhanced design experiences in-store, at home, and through virtual platforms.
• Create sophisticated design concepts using preferred digital tools, including moodboards, 2D and 3D floor plans, comprehensive product lists, and presentations tailored for customers.
• Lead personalized design consultations across multiple channels such as in-person, phone, email, and virtual meetings.
• Manage and complete projects efficiently within established deadlines.
• Maintain a thorough knowledge of brand aesthetics and merchandising strategies across different sales channels including store, e-commerce, and catalog.
• Stay fully informed on product details like characteristics and care, along with awareness of competitor offerings and current industry trends.
• Meet individual sales targets, key performance indicators, service goals, and productivity benchmarks while actively engaging customers using skilled selling techniques.
• Listen attentively to customers to identify products that suit their needs best and effectively communicate information about company loyalty programs and services such as designer rewards, Design Trade Program, and credit options.
• Exemplify excellent customer service with a positive attitude, ensuring fast, courteous, and effective assistance for all customers.
• Support and facilitate staff training focused on design services to enhance understanding and promote available offerings.
• Build and nurture new and ongoing client relationships through networking and personalized clienteling efforts.

Required Knowledge and Skills

• Solid understanding of fundamental design principles, including spatial planning, fabric choices, lighting, and various interior design styles.
• Strong communication abilities that effectively convey the brand vision and resonate with customers’ needs and preferences.
• Comfortable with technology such as 2D and 3D design tools, Google Suite, video conferencing platforms, and proficient in using iPads and floor planning software.
• Keen awareness of current interior design trends and ability to adapt quickly to evolving business dynamics.
• Demonstrated success in establishing lasting customer relationships.

Preferred Experience

• A minimum of one year of relevant experience in furniture sales, home decor design, retail, or customer service roles.
• Proven experience in one-on-one client interactions and solution recommendations.
• Familiarity with digital platforms such as Google tools and virtual communication; experience with design software preferred.