Department Manager

Position Overview

We are looking for an enthusiastic and energetic Department Manager to lead our team in Singapore. This role focuses on driving sales success, boosting customer interaction, and maintaining operational standards in the department. The candidate must demonstrate excellent leadership capabilities, a profound knowledge of luxury retail, and a dedication to cultivating a cooperative, high-achievement work culture.

Key Responsibilities

• Lead and motivate the team to reach outstanding results.
• Enhance the skills and talents of team members through continuous development.
• Oversee daily department operations efficiently.
• Maintain team quality including adherence to uniform, grooming, and service standards.
• Assist with recruitment and ensure smooth integration of new team members.
• Provide product and sales training to staff, improve mystery shopper scores, and regularly share ideas and feedback with the Boutique Manager.
• Set individual objectives with team members and conduct monthly performance reviews to improve their business understanding.
• Understand sales targets and KPIs to motivate the sales force via daily briefings and coaching.
• Assign sales goals per product category and implement corrective actions as necessary.
• Encourage cross-selling within the department and collaborate with other sections to enhance overall sales.
• Coordinate with the Boutique Manager and Merchandiser to optimize product sell-through.
• Maintain product presentation by following visual merchandising guidelines.
• Uphold the display area’s upkeep and boutique image.
• Act as a brand ambassador within the department and work collaboratively with other departments to increase turnover.
• Serve as a role model contributing to the team’s overall performance.
• Spend significant time on the shop floor contributing to personal sales.
• Welcome clients warmly, identify their needs, encourage broad exploration of the boutique, and introduce them to the Dior experience.
• Drive exceptional customer experiences using a multisensory selling approach.
• Instill brand passion among the team.
• Ensure client data is collected, updated, and utilized effectively for clienteling.
• Actively participate in boutique events.
• Set an example in introducing customers to the boutique environment.
• Manage customer service activities including after-sales service, handling complaints, and packaging within the department.
• Build and nurture a strong, high-potential client base.

Candidate Profile

• At least 5 years’ experience in a supervisory position within luxury retail.
• Attention to detail.
• Highly organized.
• Numerically literate and sensitive.
• Self-driven and proactive work ethic.
• Strong leadership and effective communication skills.
• Ability to maintain performance under pressure.
• Proficient in Excel.