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About the Role

Join an expanding FinTech organization based in Munich as a vital member of a small, dedicated Client Support team focused on delivering excellent customer experiences. This permanent, full-time role primarily requires on-site presence with some allowance for remote work, offering a significant chance to influence client satisfaction, refine operational workflows, and support company growth.

Key Responsibilities

Work alongside Sales, Operations, and Compliance teams to facilitate seamless trade processing and quickly resolve any arising issues.
Provide comprehensive training and continuous assistance to customers to help them navigate processes effectively, aiming to reduce recurring support inquiries.
Proactively manage outstanding receivables to assist in maintaining healthy cash flow.
Oversee, track, and report on open trades requiring wire instructions, escalating potential problems concerning settlements when necessary.
Ensure customer data is meticulously maintained within Salesforce and document all client communications appropriately.
Handle routine customer complaints autonomously while forwarding complex concerns to the relevant teams or management.
Adhere strictly to GDPR, CASS, and internal compliance policies while serving as a primary contact for compliance-related questions.
Provide exemplary customer service and foster strong client relationships.

Required Qualifications and Skills

Proficiency in German (C2 level) and English (C1 level).
Minimum of one year experience in client support or comparable customer-facing positions.
Advanced capabilities in Microsoft Office, especially Excel and Outlook.
Confident user of CRM platforms such as Salesforce or equivalents.
Strong interpersonal and communication skills.
Flexible, proactive, and keen to adapt and grow within a dynamic work environment.

Preferred Experience

Background in banking, financial services, or related sectors.

Compensation and Benefits

Permanent, full-time appointment with a yearly salary ranging from €45,000 to €50,000.
Annual performance-based bonus up to €12,000, distributed monthly and linked to the commercial team's success.
Entitlement to 25 days of paid annual leave.
Opportunity to be part of a scaling team with tangible impact from your contributions.
Supportive culture with collaborative teamwork.
Regular social and team-building activities, including sports and wellness programs.
Flexibility for occasional remote work from home.

Recruitment Process

Initial interview with the Managing Director.
Follow-up interview with the Client Support Team Lead.
On-site team meeting concluding with the final interview.

Customer Support Representative