Customer Support Associate - International UK Voice Process

About the Role

Join as a Customer Support Associate providing voice-based support to Business-to-Business customers in the UK. You will serve as the primary contact, delivering timely, accurate, and professional assistance while adhering to key service-level agreements. Ownership of interactions with proactive problem solving and a positive, empathetic approach to sensitive issues are essential.

Responsibilities

• Act as the main liaison for B2B customers through voice communication.
• Ensure timely and professional support maintaining service-level agreements.
• Own each customer interaction with excellent problem-solving skills and empathy.
• Handle sensitive matters positively, representing the company brand well.
• Maintain precise customer records and call documentation in internal systems.
• Achieve key performance indicators including quality, productivity, attendance, and first-contact resolution.
• Propose process enhancements and escalate recurrent customer issues appropriately.

Requirements

• Strong verbal English communication skills.
• Customer service orientation with active verbal engagement.
• Empathy for customers, effective time management, and ability to work independently.
• Basic familiarity with Windows operating systems.
• High school diploma or equivalent required; graduation not mandatory.
• Up to 2 years of experience preferred but freshers are welcome to apply.

Employment Details

• Location: Onsite at Sutherland A1 Block, Shriram Gateway Parks, Perungalathur, Chennai-63.
• Shift: Rotational shifts including both day and night hours.
• Work Schedule: 5 working days per week with 2 rotational off days.
• Compensation: Annual package between INR 290,000 and INR 350,000 based on experience.

Benefits and Culture

• Engage in a fast-paced global environment where your contributions are valued.
• Develop valuable skills such as problem-solving, professionalism, adaptability, and communication.
• Experience a supportive team culture that recognizes achievements.
• Opportunity for rapid career growth within a multinational company and access to learning programs.
• Earn recognition and rewards throughout your career journey.

Additional Information

Sutherland operates with uncompromising integrity and never requires any payments or favors for employment opportunities. Suspicious requests should be reported immediately.