Customer Success Manager

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform designed to help companies streamline and manage their operations via a unified system. It offers a modular collection of business applications, including accounting, inventory, CRM, and project management, that integrate smoothly to enhance operational efficiency and business growth.

Job Overview

As a Customer Success Manager based in Brisbane, CA, you will assist businesses throughout North America in optimizing their use of Odoo's suite of integrated business tools. This position involves guiding clients through all stages from implementation to renewals and expansion, making it ideal for individuals who thrive at the nexus of software and business.

Key Responsibilities

• Engage with current Odoo customers to understand their needs.
• Analyze and support clients' business processes to increase product adoption.
• Manage subscription renewal processes comprehensively.
• Develop and maintain strong relationships with clients.
• Demonstrate empathy towards customer challenges.
• Participate actively throughout the sales cycle.

Qualifications and Experience

• Bachelor's degree or an equivalent mix of education and relevant experience.
• 1 to 2 years of sales experience with a record of surpassing targets.
• Experience in negotiating and closing deals.
• Proficiency with G-Suite applications is preferred.
• Strong communication skills.
• Genuine interest in software products.

Preferred Skills

• Background in ERP systems.
• Experience working in a SaaS environment.
• Immediate availability.
• Strong interest in business operations.
• Knowledge of additional languages is a plus.

Compensation and Benefits

• Health, dental, vision, and life insurance coverage plus FSA and HSA matching.
• 401K matching and commuter benefits.
• Paid time off including holidays and sick days.
• Employee Assistance Program offering telehealth sessions with mental health professionals.
• $100 stipend for home office equipment.
• Supportive and motivating work environment with a passionate team.
• Chef-prepared lunches and complimentary snacks, fruits, coffee, and drinks.
• Company-sponsored social events for groups of six or more employees.

Additional Information

This role requires the candidate to be authorized to work in the U.S.; visa sponsorship is not available. Onsite work is required four days a week with one remote day. Salary range is estimated at $50,000-$70,000 base with $70,000-$90,000 OTE. Odoo values diversity and inclusiveness, fostering a welcoming workplace for individuals from diverse backgrounds and with various perspectives. They comply with the San Francisco Fair Chance Ordinance and consider employment-qualified applicants with criminal records.