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কাজের বিবরণ
About Traum Ferienwohnungen
Traum Ferienwohnungen is a leading vacation rental platform specializing in high-quality accommodations throughout Germany and Europe. The company collaborates closely with property owners, travel partners, and customers to provide a seamless booking and vacation experience. With over 20 years of experience, Traum Ferienwohnungen connects hosts and travelers, offering homes where guests can feel truly comfortable.
Key Responsibilities
- Participate actively in shaping product development and process improvements.
- Design and implement sales strategies to drive growth.
- Enhance the customer journey to boost performance and revenue.
- Manage sales activities related to existing clients.
- Oversee customer relations and ensure high satisfaction levels.
- Provide consultation and support to customers via phone and written communication.
- Serve as the personal contact for international clients.
- Conduct pricing and contract negotiations effectively.
- Facilitate onboarding for new customers.
- Offer advice and promote additional products and services.
- Handle complaint management and resolve escalation cases.
- Support accounting-related duties.
- Professionally edit, refine language, and translate marketing emails and campaign content.
Preferred Qualifications
- Fluency in the local market language (German) and/or proficiency in business English.
- Residence in or near the target region with geographic familiarity.
- Previous experience in the vacation rental or hospitality sector, bringing relevant industry knowledge.