Customer Solutions Consultant

Company Overview

Unifonic is a vibrant startup specializing in CPaaS (Communication Platform as a Service), transforming business communication with over 400 passionate employees serving more than 5,000 customer-focused companies. We foster a lively and cooperative work atmosphere that inspires creativity and innovation. As stakeholders in the company, our team members are deeply invested in our success.

Role Overview

The Sales team’s mission is to increase revenue while providing trusted consultancy to customers. It comprises professionals in account management, business growth, and customer service, collaborating with multiple departments to deliver tailored products and services. We seek individuals with proven sales achievements, a passion for relationship building, and a desire to help.

The Customer Solutions Consultant will guide customers through digital transformation leveraging cloud communication, coordinating with virtual teams across sales, engineering, and support. This role demands building strong relationships, influencing strategic direction, advising executives and technical leaders, assessing cloud communications strategies, recommending fitting solutions, removing deployment obstacles, securing successful adoption, and enhancing customer satisfaction.

Responsibilities

• Serve as a technical bridge between Sales and Product teams during the sales cycle, including assisting in designing solutions, preparing quotes, proposals, RFP responses, and related documents.
• Develop comprehensive knowledge on Unifonic's conversational AI and omnichannel communication platforms.
• Participate in sales meetings to understand client challenges, needs, and objectives, crafting the most appropriate solutions.
• Assist with problem escalation and share best practices to optimize client and internal use of Unifonic products.
• Create and present product demonstrations and pilots highlighting Unifonic’s value to prospective and current customers.
• Gather and communicate organized client feedback to Product Management, Sales, Support, and Development teams grounded in real business cases.
• Transition closed deals smoothly to the Customer Success team with thorough customer objective and configuration context.
• Provide technical advice to support sales and account management in upselling and cross-selling efforts.
• Collaborate with cross-functional teams (Product, Support, Engineering) as required to finalize deals.

Requirements

• Minimum of 2 years’ practical experience in technology sales, technical or solutions consulting, or customer-facing delivery within SaaS, CPaaS, Telecommunications, or related sectors.
• Bachelor’s degree in Engineering, Computer Science, IT, or an equivalent field.
• Ability to create positive customer experiences by aligning product and service offerings with client needs.
• Strong problem-solving and troubleshooting skills to convert customer challenges into feasible solutions.
• Excellent interpersonal skills, comfortable engaging multiple stakeholders and collaborating across virtual and multifunctional teams.
• Fluent in Arabic and English, with refined writing and verbal communication capabilities.

Technical Competencies and Tools

• Experience with cloud communication platforms including SMS, Voice, WhatsApp, and Email.
• Familiarity with REST APIs, JSON formatting, and webhook integrations.
• Solid understanding of SaaS and CPaaS concepts.
• Competence in solution architecture and technical requirement analysis.
• Knowledge of conversational AI and chatbot technologies.
• Expertise in delivering product demos and proof-of-concept presentations.
• Experience with CRM platforms and API integration methods.
• Proficiency in resolving technical issues and supporting deployment processes.

Desired Personal Attributes

• Analytical mindset with effective problem-solving techniques rooted in data analysis.
• Strong sense of ownership and responsibility for project outcomes.
• Clear and effective communication, both in explaining ideas and listening to others.
• Collaborative work style supporting team objectives.
• Adaptability to change and sustained commitment to continuous learning.
• Willingness to mentor colleagues and share knowledge.
• Resilience to maintain composure under pressure and handle challenges constructively.
• Attention to detail with dedication to high-quality work and ongoing improvement.
• Advocacy for innovation and promotion of best practices and efficiencies.

Employee Benefits

• Competitive salary package with bonus incentives.
• Participation in Unifonic’s employee share ownership plan.
• Annual leave entitlement of 30 days after completing one year.
• Birthday day off to celebrate your special day.
• Flexible remote work option allowing up to 25 days annually from anywhere worldwide.
• Paid parental leave for new parents.