Customer Service Representative

About Ancient Nutrition

Ancient Nutrition is dedicated to utilizing history's most potent superfoods in convenient formats for modern lifestyles. We are passionate about filling nutritional gaps with products that deliver impactful results, while leading regenerative agriculture practices to protect soil, air, and biodiversity. Our collaborations with Regenerative Organic Certified®, Rodale Institute, and B Corporation® reflect our commitment to sustainable farming methods that enhance nutrient richness and contribute positively to the environment.

Role Overview

We are seeking an experienced, reliable, and empathetic customer experience specialist to manage a significant volume of digital support inquiries daily. The role combines customer assistance, education, and creative problem-solving to support customers on their health journeys. This position demands strong written communication, technical proficiency, independence, and accountability to team objectives. Candidates must balance empathy with efficiency, consistently meet volume and quality targets, and maintain a customer-first approach.

Key Duties

• Respond to customer inquiries via email, live chat, social media, SMS, and online review forums.
• Address order-related questions about purchases, shipping, tracking, subscriptions, returns, refunds, and exchanges.
• Handle operational support such as return labels, refunds, returns processing, and dispute resolutions.
• Provide product, ingredient, and health/wellness information to assist customers in making informed purchases.
• Support customer service operations on marketplaces like Amazon and TikTok Shop.
• Monitor and engage with customer reviews to boost satisfaction and brand loyalty.
• Accurately log all customer interactions and feedback in support tools, including ticketing systems and Specright.
• Collaborate with various departments to identify and resolve customer experience issues.
• Advocate on behalf of customers by communicating patterns, concerns, and opportunities for service improvements.
• Recommend process enhancements to increase efficiency and overall customer experience quality.
• Effectively manage multiple tasks with precision in a fast-paced setting.
• Work collaboratively across teams to ensure seamless customer interactions.

Desired Attributes

• Inquisitive mindset, always seeking better practices.
• Strong team player with willingness to contribute hands-on.
• Adaptable to change in a dynamic environment.
• Excellent written communication skills.
• Proactive self-starter motivated to help grow the brand.
• Highly organized with attention to detail.
• Positive, can-do attitude and collaborative spirit.

Additional Details and Benefits

This is a remote position open to candidates across the US and Canada, with core working hours Monday through Friday, 8:00 AM to 4:00 PM CT (37.5 hours weekly, non-negotiable). Ancient Nutrition fosters a relaxed yet fast-moving workplace culture, valuing trust and autonomy rather than micromanagement.

We provide health insurance benefits, basic life insurance, and access to affordable dental, vision, and disability plans. Salaried employees enjoy unlimited paid time off, while hourly employees accrue generous PTO. Paid maternity and paternity leave are offered. Employees also receive free products to support a healthy lifestyle.

If you believe you are an ideal fit for this role, please submit a compelling cover letter detailing why you want to join us and how you can contribute to our mission.