Customer Service Representative

Job Overview

We are seeking a dedicated Customer Service Representative to promote and sell Etisalat plans designed for businesses, government institutions, and Emirati clientele. This role involves delivering exceptional customer service, resolving inquiries promptly, and fostering strong customer relationships.

Key Responsibilities

• Market and sell tailored Etisalat plans to a diverse client base including businesses and government entities.
• Provide comprehensive details on plan features, pricing, and benefits to potential customers.
• Identify chances to increase sales through additional products and services upselling.
• Deliver outstanding customer service by addressing concerns promptly and professionally.
• Maintain a positive, empathetic, and professional demeanor with every customer interaction.
• Establish and nurture sustainable customer trust through transparent and interactive communication.
• Manage and resolve customer complaints efficiently within established timelines.
• Assess customer needs to achieve maximum satisfaction levels.
• Adhere strictly to communication guidelines and company policies.
• Proactively engage customers by providing quick responses to inquiries.
• Monitor and report call trends to the team leader to improve service quality.
• Gain thorough product knowledge to confidently answer customer questions.
• Document customer interactions, transactions, and feedback for continuous improvement.
• Provide insights to enhance the effectiveness of customer service processes.

Required Qualifications and Skills

• At least one year of experience in call center, customer care, or front desk roles.
• Graduate or diploma holder (mandatory).
• Age below 30 years.
• Excellent written and verbal communication capabilities.
• Capable of working effectively as part of a team.
• Strong active listening skills.
• Ability to handle multiple tasks simultaneously.
• Proficient problem-solving skills.
• Competent with computer operations.