Customer Service Representative

About Vega Worldwide Logistics

With more than 25 years in the industry, Vega Worldwide Logistics is a global freight forwarding company specializing in cargo forwarding and shipping services by air, sea, and land. We pride ourselves on delivering exceptional customer experiences in a wide range of industries through our extensive network across the Middle East, India, China, and partnerships worldwide. Our expertise includes tobacco logistics and airport ground support equipment handling, operating in a vibrant and fast-moving environment.

Role Overview: Customer Service Executive (Dubai)

We are seeking a dedicated Customer Service Executive to join our Dubai team, focused on providing outstanding service to clients. This role encompasses managing shipment bookings and planning following sales and Standard Operating Procedures, handling purchase orders with vendors, and ensuring timely resolution of all shipping-related queries.

Key Responsibilities

• Deliver consistent, high-quality customer service to clients.
• Act as the primary contact for all shipping inquiries and manage shipment bookings adhering to customer and sales guidelines.
• Prepare and dispatch purchase orders to vendors, resolve any issues related to these orders proactively.
• Maintain strong customer retention and pursue cross-selling and upselling opportunities.
• Coordinate bookings with vendors and shippers, ensuring shipping processes lead to accurate and timely deliveries.
• Manage shipping documentation, ensuring customs compliance for international shipments.
• Address and resolve queries from vendors, customers, and key account managers promptly.
• Follow up on outstanding bookings and interdepartmental query resolution.
• Draft contracts according to company policies.
• Track and report process performance and manage stakeholders for process efficiency.

Qualifications and Experience

• Bachelor's degree with 1 to 2 years of experience in logistics.
• Strong analytical and problem-solving capabilities with keen attention to detail.
• Effective multitasking, prioritization, and time management skills.
• Proficiency with MS Office applications and CRM software.