Customer Service Representative

About the Company

Noel Leeming is one of New Zealand’s largest retailers of electronics and appliances, operating stores nationwide. As part of The Warehouse Group, you’ll be connected not only to the Noel Leeming brand, but also to a broader network spanning three major brands, creating many opportunities to learn, grow, and build connections.

The stores carry a broad product range, and the team of Passionate Experts supports customers from start to finish — offering advice, arranging purchases, and helping with delivery and installation so shoppers leave with the right solution for their needs.

About the Role

This is a customer service position focused on problem-solving, supporting customers, and keeping things running smoothly at the counter. The role is based in Napier and follows the below working schedule:

• Tuesday: 8.75 hours
• Wednesday: 8.75 hours
• Thursday: 8.75 hours
• Friday: 7 hours
• Saturday: 8.25 hours

Key Duties

• Assist customers at the counter with questions related to payments, including hire purchase arrangements and credit applications.
• Support service repair requests and respond to sales-related enquiries.
• Take a proactive approach to resolving customer issues and concerns.
• Handle administrative work that supports day-to-day operations.
• Contribute to a team environment that focuses on meeting and exceeding customer expectations.

What We’re Looking For

The ideal person is confident with people, remains composed in pressured situations, and can choose the right words when dealing with customer concerns. Since the role involves phone contact and administrative work, a warm phone manner plus strong written and verbal communication skills are important. You should also be comfortable learning computer systems quickly and have a genuine interest in technology.

Above all, we’re looking for someone who works well in a team and takes pride in creating a positive and memorable customer experience.

Required Background

• Previous experience in retail, hospitality, or another customer-facing environment.
• Strong communication skills.
• A positive, can-do attitude.
• Ability to lift heavy items, climb ladders, and stay on your feet for extended periods.
• Genuine interest in helping customers and supporting teammates.
• Experience with point-of-sale systems is an advantage.
• Interest in technology.

Additional Information

• Team Card: a generous Warehouse Group discount card valid across all brands.
• Here for Good Leave: one paid day each year to volunteer in your community.
• Birthday Leave: one paid day off each year for your birthday.
• Counselling: access to free, confidential support and advice through Benestar.
• Career progression: a strong stepping stone toward other internal opportunities.
• Plus many additional benefits.