- অভিজ্ঞতা
- ১-৫ বছর
- বেতন
- —
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- ১ ঘন্টা আগে
- কাজের ধরণ
- বাড়ি থেকে কাজ করুন
- যোগ্যতা
- Professionals with 1 to 5 years of relevant experience in customer care, support, or contact-centre operations who can work remotely from anywhere in India and communicate effectively in English.
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
কাজের বিবরণ
About the company
A global pharmaceutical organization is setting up its India customer care hub and is hiring through Flexiple. The role involves supporting patients, healthcare providers, and business partners with careful, accurate service, where quality and correctness are especially important.
Flexiple operates as a managed hiring marketplace that connects global companies with talent and helps build high-performing teams and GCCs in India.
Role overview
In this position, you will manage customer interactions with empathy, accuracy, and a strong process orientation. Your aim will be to ensure every caller, email sender, or chat user feels acknowledged, supported, and properly guided to resolution.
Key responsibilities
- Handle customer questions and requests through phone, email, and chat in a clear and considerate manner.
- Apply the company’s scripts and procedures consistently and without deviation.
- Work each case through to closure, whether by resolving it directly or directing it to the right team and following up afterward.
- Keep interaction logs complete, accurate, and compliant with required standards.
- Escalate sensitive or complex matters quickly to the appropriate internal group.
Candidate profile
The ideal applicant has prior exposure to customer care, support operations, or a contact centre environment, along with the ability to communicate calmly and professionally in English. The role also calls for careful attention to detail, comfort with process-driven work, respect for confidentiality, and the ability to work reliably from a remote setup using support tools.
Preferred background
Experience in healthcare, pharmaceuticals, or another regulated industry will be an advantage. Familiarity with CRM or helpdesk platforms, plus comfort working within quality and compliance standards, is also preferred.
Work location
This is a pan-India opportunity. The role can be performed remotely anywhere in India, and candidates may also be based in Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, or Ahmedabad.
What the employer offers
- A customer care opportunity supporting the India hub of a global pharmaceutical company.
- Remote-friendly hiring across India with a long-term placement structure.
- Meaningful work backed by structured training and strong process support.
- A single application that may be considered for this role and other relevant opportunities in the future.
Hiring process
The selection flow includes HR screening, an assignment, Leadership Round 1, Leadership Round 2, and a culture-fit discussion.