Clinical Implementation Specialist

About the Role

At a pivotal stage of growth as a regulated digital health enterprise, Little Journey is expanding the reach of its Trial Flow platform within clinical trials and life sciences. This role offers an exciting chance to influence how clinical trial protocols are transformed into engaging digital participant experiences, enabling the platform's scalability and supporting global studies.

Responsibilities

As a Clinical Implementation Specialist, you will act as an internal authority on converting clinical trial protocols into effective participant journeys and configuring the Trial Flow platform accordingly. This involves liaising with Commercial, Delivery, Product, Engineering, and Content teams to ensure a comprehensive understanding and accurate application of trial requirements, delivering them with confidence.

You will be hands-on in configuring trials, managing the implementation process through to go-live, and contributing to the creation of streamlined, scalable workflows that increase trial delivery efficiency.

Key Duties

• Analyze complex clinical trial protocols to understand their implications on product configuration and participant journeys.
• Configure clinical trials within the Trial Flow platform to reflect protocol requirements precisely.
• Own configuration activities from start to completion.
• Support sales efforts by reviewing protocols, advising on feasibility, delivery considerations, and highlighting potential risks.
• Develop and update high-quality documentation including protocol summaries, implementation briefs, and handover materials.
• Identify protocol-specific elements such as participant cohorts, dosing plans, visit variations, and operational needs.
• Evaluate protocol amendments for their impact on journeys and platform features.
• Seek opportunities to simplify trial implementation while maintaining quality standards.
• Collaborate with Delivery Managers and customers to ensure clear communication of trial requirements and successful delivery.
• Present protocol interpretations and implementation plans confidently to external stakeholders, fostering trust.
• Serve as the main contact for clinical operations related to protocol application and participant experience.
• Address customer feedback on trial materials, resolve operational questions, and escalate clinical or safety issues as appropriate.
• Provide clinical trial expertise to the Customer Success team throughout the customer lifecycle.
• Partner closely with Product, Engineering, Content, Commercial, Clinical, and Delivery teams to incorporate clinical trial requirements effectively in product development.
• Act as a subject matter expert, ensuring new product and process capabilities align with real-world clinical trial needs.
• Share clinical trial knowledge across the company to enhance understanding of trial processes, participant journeys, and logistics.

Required Qualifications

• Solid experience within clinical trials settings such as Clinical Operations, Trial Management, Research Delivery, Site Operations, or Study Coordination.
• Proven ability to interpret complex clinical trial protocols and translate them into actionable operational requirements.
• Strong understanding of clinical trial operations and the perspectives of sponsors, sites, and participants.
• Experience engaging with customers to clarify complex information and foster trustworthy relationships.
• Exceptional written and verbal communication skills capable of simplifying complex clinical content and influencing diverse stakeholders.

Preferred Qualifications

• Background with digital health technologies, participant engagement tools, or clinical trial software platforms.
• Experience configuring or implementing software solutions for clinical trials.
• Familiarity with protocol amendments and participation in RFP or bid processes.
• Experience in agile software delivery environments.
• Relevant clinical qualifications.
• Previous work in HealthTech, SaaS, or start-up environments.
• Experience with paediatric clinical trials.

Benefits

• Annual gross salary ranging from £50,000 to £60,000.
• 28 days paid annual leave plus public holidays.
• Annual training budget of £500.
• One-time home working allowance of £200.
• Up to 6% pension contribution via salary sacrifice scheme.
• Eligibility for EMI share options.
• Enhanced family and parental leave policies.

Additional Information

This full-time position reports to the Delivery Lead within the Delivery team. It is UK-based with options for hybrid work in Leeds or fully remote within the UK. Visa sponsorship is not available, and candidates must have the right to work in the UK.