Client Services Executive

About Sahm

Sahm is a premier provider specializing in field execution and merchandising services focused on achieving retail excellence for FMCG brands throughout Saudi Arabia. Their offerings encompass merchandising, retail audits, market intelligence, in-store activations, promotional staffing, and comprehensive retail execution solutions aimed at enhancing brand visibility, product availability, and sales performance.

Job Summary

The Client Services Executive role requires a proactive and customer-oriented professional responsible for managing client relationships, coordinating internal service delivery, and ensuring outstanding customer satisfaction. This position acts as a vital liaison between clients and internal teams to guarantee the accurate communication and fulfillment of client needs.

Key Responsibilities

• Develop and sustain strong partnerships with assigned clients.
• Serve as the main contact point for client inquiries and service requests.
• Collaborate with internal departments to ensure timely and efficient service delivery.
• Create client reports, presentations, and document meeting notes.
• Monitor the quality of services and address feedback from clients.
• Identify, track, and resolve client-related issues and operational challenges.
• Conduct periodic meetings and follow-up communications with clients.
• Ensure compliance with all client agreements and service level expectations.
• Maintain accurate documentation of client interactions and action plans.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related discipline.
• Minimum two years of professional experience in Client Services, Account Management, or Customer Success roles.
• Fluent communication abilities in both English and Arabic.
• Strong skills in preparing presentations and reports.
• Proficient in Microsoft Office suite.
• Excellent organizational, analytical, and problem-solving skills.
• Capability to handle multiple clients and priorities simultaneously.

Preferred Experience

• Background in FMCG, merchandising, retail operations, or field marketing sectors.
• Exposure to working with corporate clients and service-oriented firms.