Client Onboarding Manager

About Connecteam

Connecteam is a leading platform designed for managing deskless teams, trusted by over 80,000 businesses globally. It caters specifically to frontline operators running shifts, jobs, and teams at various locations, providing a unified app that consolidates daily operations and communication — from hiring and scheduling to training and task management. Powered by $220M+ investments from Insight Partners, Stripes, and Tiger Global, Connecteam is expanding rapidly worldwide to empower frontline teams with smarter, connected, and efficient work practices.

Role Overview

The Client Onboarding Manager is responsible for guiding new customers sourced through partnerships through the Connecteam platform implementation. This includes managing every stage from initial handoff to successful payroll launch, combining project management, system configuration, payroll operations knowledge, training, and multi-team collaboration. The role centers on ensuring proper setup of employee data, time tracking, PTO, payroll rules, and system integrations to guarantee accurate and timely employee payments.

Key Responsibilities

• Lead the entire customer onboarding lifecycle managing multiple accounts from handoff to go-live and payroll stabilization.
• Develop detailed implementation plans aligned with customer clock-in dates, payroll cycles, training needs, and processing timelines.
• Conduct kickoff meetings, system setup, training sessions, and client payroll rollouts.
• Maintain transparent communication regarding timelines, responsibilities, next steps, risks, and progress updates throughout each onboarding.
• Gather and analyze customer workflows to translate business requirements into practical Connecteam configurations.
• Address complex requirements with tailored setup solutions.
• Configure Connecteam account settings and payroll integrations appropriately.
• Train customers and stakeholders on platform functionalities, payroll workflows, and integration processes, customizing training to suit client size and complexity.
• Collaborate closely with partner Implementation Managers and internal teams including Sales, Support, Product, and Integrations to ensure coordinated efforts.
• Identify issues across workflows, assign ownership, escalate payroll-impacting risks with documentation, and maintain thorough records of account configurations, decisions, and next steps.

Qualifications and Experience

• Minimum of 2 years’ experience in customer-facing SaaS onboarding or implementation roles, primarily with SMB and mid-market clients.
• Demonstrated project management capabilities managing concurrent implementation projects and priorities.
• Excellent communication, presentation, and training skills capable of explaining technical concepts to varied audiences.
• Strong technical aptitude with quick learning on software platforms, integrations, and data flows.
• Exceptional organizational attention to detail and customer-centric approach to handling complex projects.
• Proven ability to build trustful relationships with clients, partners, and internal teams in dynamic environments.
• Strong problem-solving, sound judgment, and adaptability to ambiguous and changing customer requirements.

Preferred Background

• Experience with payroll systems, HRIS, workforce management, scheduling, or employee management software.
• Familiarity with payroll implementations, PEO environments, or multi-location/multi-entity organizations.
• Background in partner-led or channel-based customer service environments.

Benefits

• Medical, dental, and vision insurance coverage.
• Paid time off including vacation and sick days.
• 401(k) retirement plan.

Additional Information

Salary offered for this position is $90,000 per year. Applications are accepted from candidates located in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Connecteam fosters a supportive and inclusive workplace culture focused on employee growth, customer impact, teamwork, and enjoyment through social events. The company is committed to shaping the future of work and maintaining a respectful, nurturing environment for all employees.