Call Center Manager

About the Role

Rubix is seeking a dedicated Call Center Manager to join our Riyadh-based team, focused on delivering exceptional customer interactions. This role involves managing inbound and outbound customer communications, addressing inquiries, resolving complaints, and promoting an outstanding customer experience.

Key Duties

• Handle incoming customer calls and initiate outbound calls as required.
• Address customer questions and resolve any complaints effectively.
• Accurately document customer interactions within the system.
• Conduct follow-ups on customer requests to ensure satisfaction.
• Refer complex issues to the appropriate department for resolution.
• Strive to maintain excellent customer satisfaction standards.
• Collaborate closely with internal teams to solve customer issues efficiently.

Qualifications and Skills

• Proven experience in call center or customer service positions.
• Fluent communication skills in both Arabic and English languages.
• Strong aptitude for customer service and solving problems.
• Basic proficiency with computers and familiarity with CRM software preferred.
• Capability to perform well under a fast-paced work environment.
• Positive mindset and ability to work well within a team.