Business Analyst

About Australian Payments Plus

Australian Payments Plus (AP+) is a unified team dedicated to integrating people and technology to enhance payment experiences in Australia. The company values drive a culture of leadership, continuous learning, and legacy-building, encouraging employees to contribute innovative ideas and balance career progress with personal wellbeing.

Role Overview

The Business Analyst in the Member Onboarding team is essential in facilitating the successful integration of new participants and existing members into Australia’s payments network. The role involves bridging communication and understanding between customers, product managers, and technical teams to clarify requirements and ensure timely and accurate delivery. It requires managing several simultaneous projects, leading discussions, and navigating complex onboarding and change management processes with precision and adaptability.

Core Responsibilities

• Collaborate closely with members, product owners, and delivery teams to onboard new participants and implement member-requested changes on AP+ payment platforms.
• Collect, analyze, and document detailed business and system requirements, maintaining clear linkage from initial discovery through implementation.
• Oversee numerous onboarding initiatives concurrently, prioritizing effectively to maintain quality, accuracy, and deadlines.
• Conduct workshops and lead technical conversations, simplifying complex concepts into actionable requirements understandable by both business and technical stakeholders.
• Manage stakeholder engagement throughout onboarding phases, proactively addressing expectations, risks, issues, and dependencies.
• Develop and keep up-to-date high-standard documentation, including requirement specifications, process maps, decision logs, risk registers, action trackers, and deployment artifacts.
• Assist with validation, testing, and readiness activities to confirm onboarding deliverables meet intended outcomes.
• Proactively identify and implement improvements within onboarding procedures, documentation practices, and member experience.

Essential Skills and Qualifications

• Demonstrated experience as a Business Analyst in payments, banking, or financial services fields, preferably focused on customer onboarding, technical solutions delivery, or implementations.
• Proven ability to juggle up to 20 high-priority tasks simultaneously without compromising accuracy or detail.
• Skilled stakeholder manager with confidence engaging direct customers, tech teams, and internal business units to achieve results.
• Exceptional communication skills, both written and oral, with aptitude for technical simplification and high-quality documentation creation.
• Proficient in capturing and governing business and system requirements within Agile or equivalent frameworks.
• Strong command of Microsoft Office suite alongside Jira and Confluence for documentation and workflow management.
• Resilient and adaptable, capable of managing ambiguity, handling challenges professionally, and shifting priorities fluidly.
• Preferred experience with payments industry specifics, particularly eftpos, digital wallets, tokenisation, and mobile payment platforms like Apple Pay, Google Pay, or Samsung Wallet.
• Disciplined approach to governance, meticulously tracking decisions, risks, assumptions, and necessary actions during delivery cycles.

Additional Information

Experience solely centered on compliance or regulatory reporting will not sufficiently meet the broad capability requirements for this position.

AP+ embraces diversity and inclusivity and provides support throughout the recruitment process. Candidates are encouraged to share pronouns and to request assistance if needed. No recruitment agencies will be engaged for this vacancy.

Next Steps

Applicants passionate about impacting payment systems and ready to innovate are encouraged to apply. The recruitment team aims to provide feedback within two weeks of application.