Background Check Representative

About the Role

Our client, a prominent Investment Bank located in Alpharetta, GA, is looking to hire a Background Check Representative to join their team on a contract basis onsite. This role involves managing the full spectrum of background screening processes to ensure compliance and timely onboarding of candidates.

Primary Responsibilities

• Collaborate with internal teams and candidates to guarantee the completion of background checks before agreed start dates.
• Communicate directly with candidates and employees undergoing screening while adhering to pertinent regulatory standards.
• Analyze screening results and flag discrepancies identified by third-party vendors.
• Handle Requests for Information (RFIs), following up with candidates for employment, education, and other verification procedures.
• Recognize and escalate adverse or conflicting findings such as issues in education or employment per established protocols.
• Forward adverse data to senior management, Compliance, HR, and Employment Law departments for review and adjudication.
• Coordinate efforts with HR onboarding teams and external background check vendors to ensure prompt and accurate resolution of cases.

Qualifications and Skills

• At least two years of experience in background screening, case management, human resources, or related operational roles.
• Strong client service orientation with sound judgment and discretion in managing sensitive information.
• Excellent verbal and written communication abilities.
• Capacity to work efficiently under pressure, juggling multiple priorities, and meeting tight deadlines.
• Exceptional attention to detail and capability to consolidate information from various sources.
• Proficient in Microsoft Word, Excel, and database applications; experience with Workday or Salesforce is advantageous.
• Professionalism and sensitivity regarding confidential data management.

Preferred Attributes

• Bachelor’s degree is favored but not mandatory.
• Experience in Corporate Security, Case Management, or HR supporting background checks or onboarding encouraged.
• Background in law enforcement, government, or fraud investigation considered a plus.
• Knowledge of regulatory standards concerning applicant disqualification and adverse findings.
• Understanding of background screening notification, escalation, and dispute resolution laws applicable locally.

Additional Information

• Strong organizational and time management skills are essential.
• Confident interaction with candidates, vendors, and internal stakeholders.
• Dedication to confidentiality and ethical data handling.
• Ability to adapt and function effectively in a dynamic, fast-moving environment with some ambiguity.