Assistant Store Manager

About the Role

Mountain Warehouse is excited to open a new store in Papamoa, Bay of Plenty, New Zealand, and we're seeking a motivated Assistant Store Manager to join our management team. This role partners closely with the Store Manager to steer daily store operations, foster a cohesive team environment, and deliver an outstanding customer shopping journey aligned with the Mountain Warehouse brand.

Key Responsibilities

• Co-lead and motivate a committed, high-performing team while cultivating a supportive, collaborative workplace.
• Drive continuous team development and training to enable skill growth and excellent customer service.
• Maintain clear, transparent communications to ensure team alignment and trust.
• Manage daily store functions effectively, adhering to company policies and maintaining exemplary visual merchandising and housekeeping standards.
• Conduct regular health and safety checks to guarantee a safe environment for staff and customers.
• Assist in recruiting and retaining talented individuals to build a strong workforce.
• Help achieve and surpass sales targets through effective strategies and monitor KPIs to maintain store success.
• Oversee stock levels, facilitate timely replenishment, and manage deliveries accurately.
• Implement loss prevention measures to safeguard profitability.
• Set the example in delivering excellent customer service, promptly addressing customer feedback to enhance satisfaction and loyalty.
• Represent Mountain Warehouse enthusiastically and professionally, engaging positively with the local community to create a welcoming shopping atmosphere.

Candidate Profile

• Passionate about crafting exceptional customer experiences.
• Proven retail leadership with a successful management track record.
• Confident communicator skilled at engaging both colleagues and customers.
• Driven by results, with a clear focus on meeting and exceeding targets.
• Approachable and supportive team player with integrity.
• Energetic and proactive, ensuring tasks are completed effectively.
• Competent in problem-solving and decision-making aligned with company policies.

Benefits and Perks

• Monthly bonus plan with achievable targets providing extra earnings beyond base salary.
• 50% employee discount at Mountain Warehouse and Animal stores and a biannual uniform allowance.
• Up to 20 days of annual leave annually based on a five-day workweek.
• Generous referral bonuses for introducing new colleagues.
• Stable, supportive, and successful work environment.
• Recognition through length of service awards.

Join us and become more than a store manager—you'll help shape the shopping experience and leave a lasting impact in retail leadership.