Assistant Store Manager

About the Role and Company

As an Assistant Store Manager at Carters Inc., based in Windsor, Ontario, you become the welcoming face for families exploring our range of baby and children's apparel. You will assist new parents and caregivers as they select essentials for infants and prepare for milestones like the first day of school. Carter’s, North America's largest apparel retailer for babies and young children, includes brands like OshKosh B’gosh, Skip*Hop, and Little Planet. The company is recognized as the leading children’s clothing brand, with a culture built on close-knit teamwork, ongoing learning, and mutual growth.

Key Responsibilities

• Manage workforce deployment ensuring customer focus on the sales floor.
• Offer warm greetings and knowledgeable assistance about products, including their styles and benefits.
• Create and maintain a positive, safe, and inclusive environment for both customers and employees.
• Demonstrate and uphold service standards and omnichannel retail experiences, coaching team members to improve.
• Analyze business operations and KPIs and implement actions to enhance store performance.
• Support Store Manager with hiring, training, developing, and retaining store staff.
• Recognize staff excellence and provide corrective guidance when necessary.
• Track and report financial and task completion metrics using company systems.
• Collaborate in merchandising, promotions, markdowns, and product placement per store standards.
• Build customer loyalty through participation in company-sponsored programs.
• Minimize losses through consistent customer service, education, and operational controls.

Candidate Qualities and Requirements

• Positive, solution-driven attitude.
• Strong verbal and written communication skills, professional and effective.
• Experience demonstrating leadership, supervisory capabilities, and engaging with customers.
• Proficiency with technology such as Microsoft Outlook, Excel, and web navigation.
• At least 1 year of retail or related management experience.
• High school diploma or equivalent.
• Ability to lift up to 40 pounds and perform physical tasks including bending, stooping, reaching, pushing, pulling, standing, walking for extended periods, and ladder climbing.
• Flexible availability including days, evenings, weekends, and holidays, with at least two weekly closing shifts.

Additional Information

Carter’s is committed to equal employment opportunity and encourages all qualified candidates to apply. Accommodations are available upon request for applicants with disabilities. The job description is subject to change as required by management, including shifts in duties, location, or job title.

Compensation: Hourly wage ranging from $19 to $25.10, dependent on experience and location.