Assistant Store Manager

Position Overview

The Assistant Bakery Operations Manager (ABOM) is a key leadership position crafted to groom future Bakery Operations Managers by operating at near-managerial capacity. This role requires executing bakery functions with urgency, precision, and accountability while nurturing leadership capabilities to independently run a bakery.

Key Duties and Responsibilities

• Carry out all essential bakery operations such as rotating inventory, aiding in scheduling, coordinating staffing, and managing administrative checklists.
• Ensure strict compliance with product quality, sanitation, food safety, and customer service expectations.
• Assist with order management, maintaining inventory accuracy, and minimizing product shrinkage.
• Support labor scheduling and execution to achieve operational goals.
• Help in recruiting, interviewing, welcoming, and training new employees.
• Provide ongoing coaching and instant performance feedback to team members.
• Hold team accountable to standards while fostering a growth-oriented culture.
• Guarantee onboarding and training programs meet company standards.
• Manage bakery operations autonomously when the Bakery Operations Manager (BOM) is unavailable.
• Demonstrate urgency, responsibility, and operational rigor in daily functions.
• Collaborate with BOM and area leadership to identify and correct operational inefficiencies.
• Maintain smooth operations during leadership changes or staff shortages.
• Perform additional duties as assigned.

Indicators of Success

• Capable of independently handling all BOM-level administration and operational tasks.
• Ensures bakery is fully staffed, well-trained, and operating efficiently with high standards.
• Promotes a dependable culture of accountability and consistency.
• Acts as a trustworthy operational leader when covering for others.
• Exhibits clear readiness for advancement to a BOM role.

Qualifications and Experience

• Minimum one year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational focus with great attention to detail.
• Proficient in coaching and developing hourly team members.
• Comfortable operating in a fast-paced, high-volume environment.
• Ability to perform all bakery roles during peak periods.
• Excellent communication and problem-solving abilities.

Benefits

• Competitive salary plus eligibility for bonuses.
• Medical, dental, vision, and pet insurance options.
• Paid vacation and wellness days.
• Opportunities for career progression into Bakery Operations Manager leadership roles.
• Complimentary cookies every shift.
• Energetic and fun team environment.

About the Company

Founded in a college dorm room by Seth Berkowitz two decades ago, this brand has evolved to become a beloved name among cookie enthusiasts. With over 300 stores worldwide and a unique bakery and delivery model, the company maintains a strong nationwide presence, including a flagship store in Philadelphia, emphasizing innovation and the vision to "Imagine What’s Possible".