Admissions Coordinator (Remote)

About the Client

This company manages a nationwide network of addiction recovery treatment programs. It focuses on delivering accessible and suitable care by coordinating admissions and services across several locations to ensure effective client screening and placement.

Opportunity Overview

The role of Admissions Coordinator is essential in making sure prospective clients are properly evaluated and placed into fitting treatment programs. The coordinator collaborates with multiple departments to gather necessary details, handles client inquiries, and supports admission processes to guarantee prompt and efficient placement.

Key Responsibilities

• Understand and uphold admission guidelines while recommending updates to criteria, policies, and procedures.
• Respond promptly to program and facility inquiries by phone and email.
• Gather and validate applicant data, including application forms and medical information.
• Assess client eligibility based on admission standards or refer them to alternative programs when necessary.
• Complete admissions paperwork and coordinate supplementary services such as transportation.
• Address concerns from clients or their families and suggest enhancements to service policies.
• Generate admissions reports by analyzing relevant data trends.
• Comply with safety protocols to maintain client security.
• Protect organizational reputation by maintaining strict confidentiality.
• Engage in ongoing professional development to keep knowledge current.
• Proactively address new requests and identify opportunities to add value.

Requirements

• High school diploma, GED, or equivalent preferred.
• At least two years of experience with admissions within addiction treatment settings.
• Experience in call center, office administration, or records management roles.
• Proficient in business-level English, including spelling, grammar, and punctuation.
• Capable of working independently with minimal supervision.
• Strong interpersonal skills, customer relations experience, and receptionist capabilities.
• Computer literacy including CRM software and Microsoft Office applications (Outlook, Excel, Word, PowerPoint) is advantageous.

Compensation

The salary and benefits will be set according to the applicant's relevant experience and skill set.

Equal Opportunity Employer

The employer values diversity and inclusion, providing equal employment opportunities without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

Note: This recruiting agency connects candidates with employers but does not serve as the Employer of Record. Candidates will apply directly through the employer's application system.