Administrative Booking Assistant

About Red Sea Sports & Entertainment (RSSE)

RSSE, a subsidiary of Red Sea Global, specializes in designing and operating exceptional land and marine sports, adventure, and leisure experiences. It manages offerings through Galaxea (water sports), Akun (adventure activities), and WAMA (leisure experiences), and partners with the Saudi Olympic & Paralympic Committee to promote inclusive and world-class recreational experiences. RSSE aligns its programs with Saudi Vision 2030, aiming to position the Kingdom as a leader in regenerative tourism.

Role Purpose

The Administrative Booking Assistant will be responsible for providing administrative and booking support for RSSE's adventure and guest experience activities across its brands – Akun, Wama, and Galaxea. This role ensures the smooth handling of booking records, guest inquiries, scheduling updates, communication coordination, and overall booking experience management from initial inquiry to completion.

Key Responsibilities

• Manage daily guest bookings for RSSE’s activity portfolio, ensuring accuracy and timeliness.
• Receive, log, and professionally respond to booking inquiries promptly.
• Maintain and update booking platforms, calendars, schedules, availability, and guest data, including modifications and cancellations.
• Issue booking confirmations and provide updates to guests and internal teams effectively.
• Coordinate with operations teams to communicate guest needs, activity details, timing, and special requests.
• Monitor bookings to prevent duplicate or overlapping time slots and incomplete records.
• Generate administrative reports related to bookings, attendance, cancellations, guest requirements, and reservations.
• Supervise and manage email addresses for RSSE brands to ensure efficient communication.
• Support pre-activity communications by providing accurate and clear details on activities, requirements, schedules, and guest preparation.
• Assist guests with booking amendments, cancellations, and general inquiries maintaining excellent customer service standards.
• Conduct follow-ups with guests and internal teams to gather feedback and promote service improvements.
• Maintain organized documentation, trackers, and shared folders aligned with internal standards.
• Collaborate with various departments to deliver a seamless booking and guest experience.
• Identify opportunities to improve booking administration, data accuracy, communication workflows, and scheduling processes.
• Advocate and increase awareness of RSSE’s diverse activity offerings.

Compliance and Standards

• Adhere strictly to RSSE’s policies, processes, standard operating procedures, and guidelines.
• Prepare and submit accurate booking reports and trackers for operational and management needs.
• Maintain confidentiality and precision when handling sensitive guest and operational information.

Health, Safety & Environment

• Apply applicable safety, quality, and environmental management standards in all booking coordination and guest communications.
• Ensure operational teams receive precise information to support safe and quality delivery of activities.

Continuous Improvement

• Contribute actively to enhancements in booking management, guest communication, data tracking, and reporting methodologies.
• Report recurring booking challenges to management for better service planning and delivery.

Qualifications and Experience

• High school diploma is mandatory; diploma or certificate in administration, hospitality, tourism, travel, or customer service preferred.
• At least one year of experience in administration, reservations, call center, hospitality, tourism, guest services, or related customer support roles.
• Exposure to Saudi Arabia’s tourism, adventure, hospitality, or destination operations is considered beneficial.
• Proficient in Microsoft Office applications, particularly Outlook, Excel, Word, and Teams.
• Familiarity with online booking systems, CRM tools, reservation platforms, or data entry applications is advantageous.
• Strong capability in data accuracy, record maintenance, and scheduling coordination.
• Willingness to support flexible work schedules including weekends and peak demand periods.

Skills and Competencies

• Fluent written and spoken English with additional language proficiency in Arabic or others as a plus.
• Customer-oriented approach exhibiting politeness, calmness, and professionalism in all guest communications.
• Highly organized and detail-focused with the ability to handle multiple booking requests concurrently.
• Ability to follow instructions accurately, escalate issues appropriately, and operate independently post-training.
• Exemplary teamwork, coordination, time management, and diligent follow-up skills.
• Capability to thrive within a fast-moving operational setting.

Job Environment

This position plays a critical role in managing RSSE guest experience bookings and adventure activities. High levels of accuracy, responsiveness, interdepartmental coordination, and professional communication with guests are essential for success.